FAQ

Frequently Asked Questions (FAQ)

1. What types of hats do you offer?

We offer a delightful range of Disney-themed hats, including baseball caps, beanies, and snapbacks. Each design features beloved Disney characters and symbols, perfect for fans of all ages!

2. How long does it take to receive my hat?

For pre-orders, the turnaround time is 4-6 weeks from the date of the pre-order drop. This period allows us to ensure that every hat meets our high standards of quality.

3. When will my pre-order item ship?

Once the 4-6 week production period is complete, your pre-order item will be shipped. You will receive an email with tracking information as soon as your order is on its way.

4. Can I cancel or modify my pre-order?

Pre-orders cannot be canceled or modified once placed. Please ensure all details are correct before finalizing your purchase.

5. Are all sales final?

Yes, all sales are final. Due to the custom nature of our hats, we do not accept returns, exchanges, or cancellations. Please review your order carefully before purchasing.

6. What if I receive a damaged or defective hat?

If you receive a hat that is damaged or defective, please contact us immediately at info@flamo.us. We will work with you to resolve the issue promptly.

7. Do you offer international shipping?

Currently, we do not offer international shipping. We apologize for any inconvenience this may cause and appreciate your understanding.

8. How can I contact customer support?

For any questions or support, please email us at info@flamo.us We’re here to assist you!

9. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment.

10. Do you accept custom orders?

Yes, we are happy to take custom orders for both businesses and individuals! After you place a custom order, we will reach out within 3 days to confirm the details and provide a mock-up. The turnaround time for custom orders is 4-6 weeks after the mock-up is approved.

11. Are refunds available for custom orders?

No refunds are available for custom orders once the mock-up has been approved. We invest significant time and resources into creating personalized items, and cancellations or changes are not possible after this stage. Please ensure you are satisfied with the design before giving approval.

12. Do you offer bulk orders and special pricing?

Yes, we accept bulk orders and offer special pricing for large quantities. For more information and to get a quote, please send us a direct message or email us at info@flamo.us.

13. Where can I find updates about new products and pre-order drops?

Stay updated on our latest products and pre-order announcements by following us on social media and subscribing to our newsletter. We regularly share news and updates about our Disney-themed hat collection!

14. We are a small, family-owned business.

Thank you for supporting our small, family-owned business as we get started! We appreciate your patience and kindness as we work hard to deliver high-quality products and exceptional service. Your support means the world to us!