WELCOME TO THE FAMILIA
HOW FLAMO
WORKS.
WE RELEASE LIMITED COLLECTIONS DURING SCHEDULED DROPS AND SPECIAL SALES. BETWEEN RELEASES, THE STORE MAY CLOSE WHILE WE FOCUS ON PRODUCTION, FULFILLMENT AND BUILDING THE NEXT STORY.
THE FLAMO PROCESS
MADE WITH INTENTION
FOR THE FAMILIA
MANY FLAMO PIECES ARE MADE FROM SCRATCH AFTER THE DROP CLOSES. ONCE THEY ARRIVE TO US, WE INSPECT EACH PIECE, PACK EVERY ORDER, CREATE SHIPPING LABELS AND PREPARE EVERYTHING FOR CARRIER PICKUP.
HOW OUR DROPS WORK OPEN
FLAMO DOES NOT OPERATE LIKE A TRADITIONAL STORE THAT KEEPS EVERY PRODUCT AVAILABLE YEAR-ROUND.
WE OPEN FOR SCHEDULED DROPS AND SPECIAL SALES. ONCE A RELEASE CLOSES, WE CONFIRM THE FINAL QUANTITIES AND SEND THEM TO OUR PRODUCTION TEAM.
MANY PIECES ARE THEN MADE SPECIFICALLY FOR THAT RELEASE. THIS ALLOWS US TO CREATE LIMITED, STORY-DRIVEN COLLECTIONS WITH INTENTION.
WHY DOES THE STORE CLOSE?
CLOSING BETWEEN RELEASES GIVES OUR SMALL TEAM
TIME TO FOCUS ON CURRENT ORDERS, QUALITY,
FULFILLMENT AND WHAT WE ARE BUILDING NEXT.
ORDER TERMS, EXPLAINED OPEN
AN ITEM PURCHASED BEFORE PRODUCTION OR FULFILLMENT IS COMPLETE.
AN ITEM ALREADY AVAILABLE IN OUR INVENTORY AND READY TO BEGIN FULFILLMENT.
ONE ORDER CONTAINING BOTH PRE-ORDER AND READY-TO-SHIP ITEMS.
INSPECTING, ORGANIZING, PACKING AND PREPARING YOUR ORDER TO LEAVE FLAMO.
YOUR ORDER HAS BEEN PACKED AND TRACKING HAS BEEN ASSIGNED. THE CARRIER MAY STILL NEED TIME TO COMPLETE ITS FIRST SCAN.
THE ESTIMATED TIME YOUR ORDER SHOULD LEAVE FLAMO. THIS IS NOT THE DELIVERY DATE.
BEFORE YOU ORDER OPEN
01 CHECK THE PRODUCT PAGE FOR THE CURRENT SHIPPING WINDOW.
02 MIXED ORDERS SHIP TOGETHER ONCE EVERY ITEM IN THE ORDER IS AVAILABLE.
03 PLACE READY-TO-SHIP AND PRE-ORDER ITEMS SEPARATELY WHEN YOU NEED THE AVAILABLE ITEM FULFILLED SOONER.
04 PRODUCTION TIME AND SHIPPING TIME ARE TWO DIFFERENT PARTS OF THE PROCESS.
05 CONFIRM YOUR EMAIL AND SHIPPING ADDRESS BEFORE COMPLETING CHECKOUT.
FAMILIA NOTE
ESTIMATED WINDOWS MAY MOVE BECAUSE OF
PRODUCTION, QUALITY CONTROL, CUSTOMS OR
CARRIER DELAYS. YOUR ORDER HAS NOT BEEN
FORGOTTEN.
MANAGE YOUR ORDER OPEN
LOGIN TO VIEW YOUR ORDER HISTORY AND AVAILABLE TRACKING. CREATE YOUR FREE ACCOUNT BEFORE A DROP FOR A FASTER CHECKOUT.
LOOKING FOR A CURRENT UPDATE?
OPEN THE DROP STATUS ARCHIVE BELOW FOR CURRENT PRODUCTION, FULFILLMENT AND COMPLETED-DROP INFORMATION.
WE'RE HERE FOR THE FAMILIA OPEN
CHOOSE THE OPTION THAT BEST MATCHES WHAT YOU NEED. EACH BUTTON OPENS A PRE-FILLED EMAIL.
ORDER SUPPORT
ORDERS, ADDRESSES + TRACKING
→
PRODUCT CLAIM
DAMAGE, DEFECTS + WRONG ITEMS
→
GENERAL QUESTION
PRODUCTS, DROPS + PARTNERSHIPS
→
INCLUDE YOUR FULL NAME AND ORDER NUMBER. ALLOW APPROXIMATELY 12–48 HOURS FOR A RESPONSE.
