DROP STATUS ARCHIVE
CUSTOMER CARE HUB
WELCOME TO THE FAMILIA
HOW FLAMO
WORKS.
WE RELEASE LIMITED COLLECTIONS DURING SCHEDULED DROPS AND SPECIAL SALES. BETWEEN RELEASES, THE STORE MAY CLOSE WHILE WE FOCUS ON PRODUCTION, FULFILLMENT AND BUILDING THE NEXT STORY.
THE FLAMO PROCESS
MADE WITH INTENTION
FOR THE FAMILIA
MANY FLAMO PIECES ARE MADE FROM SCRATCH AFTER THE DROP CLOSES. ONCE THEY ARRIVE TO US, WE INSPECT EACH PIECE, PACK EVERY ORDER, CREATE SHIPPING LABELS AND PREPARE EVERYTHING FOR CARRIER PICKUP.
HOW OUR DROPS WORK OPEN
FLAMO DOES NOT OPERATE LIKE A TRADITIONAL STORE THAT KEEPS EVERY PRODUCT AVAILABLE YEAR-ROUND.
WE OPEN FOR SCHEDULED DROPS AND SPECIAL SALES. ONCE A RELEASE CLOSES, WE CONFIRM THE FINAL QUANTITIES AND SEND THEM TO OUR PRODUCTION TEAM.
MANY PIECES ARE THEN MADE SPECIFICALLY FOR THAT RELEASE. THIS ALLOWS US TO CREATE LIMITED, STORY-DRIVEN COLLECTIONS WITH INTENTION.
WHY DOES THE STORE CLOSE?
CLOSING BETWEEN RELEASES GIVES OUR SMALL TEAM
TIME TO FOCUS ON CURRENT ORDERS, QUALITY,
FULFILLMENT AND WHAT WE ARE BUILDING NEXT.
ORDER TERMS, EXPLAINED OPEN
AN ITEM PURCHASED BEFORE PRODUCTION OR FULFILLMENT IS COMPLETE.
AN ITEM ALREADY AVAILABLE IN OUR INVENTORY AND READY TO BEGIN FULFILLMENT.
ONE ORDER CONTAINING BOTH PRE-ORDER AND READY-TO-SHIP ITEMS.
INSPECTING, ORGANIZING, PACKING AND PREPARING YOUR ORDER TO LEAVE FLAMO.
YOUR ORDER HAS BEEN PACKED AND TRACKING HAS BEEN ASSIGNED. THE CARRIER MAY STILL NEED TIME TO COMPLETE ITS FIRST SCAN.
THE ESTIMATED TIME YOUR ORDER SHOULD LEAVE FLAMO. THIS IS NOT THE DELIVERY DATE.
BEFORE YOU ORDER OPEN
01 CHECK THE PRODUCT PAGE FOR THE CURRENT SHIPPING WINDOW.
02 MIXED ORDERS SHIP TOGETHER ONCE EVERY ITEM IN THE ORDER IS AVAILABLE.
03 PLACE READY-TO-SHIP AND PRE-ORDER ITEMS SEPARATELY WHEN YOU NEED THE AVAILABLE ITEM FULFILLED SOONER.
04 PRODUCTION TIME AND SHIPPING TIME ARE TWO DIFFERENT PARTS OF THE PROCESS.
05 CONFIRM YOUR EMAIL AND SHIPPING ADDRESS BEFORE COMPLETING CHECKOUT.
FAMILIA NOTE
ESTIMATED WINDOWS MAY MOVE BECAUSE OF
PRODUCTION, QUALITY CONTROL, CUSTOMS OR
CARRIER DELAYS. YOUR ORDER HAS NOT BEEN
FORGOTTEN.
MANAGE YOUR ORDER OPEN
LOGIN TO VIEW YOUR ORDER HISTORY AND AVAILABLE TRACKING. CREATE YOUR FREE ACCOUNT BEFORE A DROP FOR A FASTER CHECKOUT.
LOOKING FOR A CURRENT UPDATE?
OPEN THE DROP STATUS ARCHIVE BELOW FOR CURRENT PRODUCTION, FULFILLMENT AND COMPLETED-DROP INFORMATION.
WE'RE HERE FOR THE FAMILIA OPEN
CHOOSE THE OPTION THAT BEST MATCHES WHAT YOU NEED. EACH BUTTON OPENS A PRE-FILLED EMAIL.
ORDER SUPPORT
ORDERS, ADDRESSES + TRACKING
→
PRODUCT CLAIM
DAMAGE, DEFECTS + WRONG ITEMS
→
GENERAL QUESTION
PRODUCTS, DROPS + PARTNERSHIPS
→
INCLUDE YOUR FULL NAME AND ORDER NUMBER. ALLOW APPROXIMATELY 12–48 HOURS FOR A RESPONSE.
05.15.2026 — COMPLETED
FLAMO ORDER ARCHIVE · 06.12.2026
DROP
COMPLETE
THIS DROP IS OFFICIALLY COMPLETE. ALL ORDERS FROM THIS RELEASE WERE PACKED, FULFILLED AND SHIPPED.
FINAL DROP STATUS
ALL ORDERS SHIPPED
DROP DATE · 06.12.2026
01COMPLETE
ORDER RECEIVED
ORDERS FROM THIS DROP WERE RECEIVED AND CONFIRMED.
02COMPLETE
PREPARED
ITEMS WERE ORGANIZED AND PREPARED FOR CUSTOMER FULFILLMENT.
03COMPLETE
PACKED + LABELED
ORDERS WERE CHECKED, PACKED AND ASSIGNED SHIPPING LABELS.
04COMPLETE
SHIPPED
PACKAGES WERE HANDED TO THE CARRIER AND TRACKING WAS EMAILED.
THIS PAGE IS THE ARCHIVED STATUS FOR THE 06.12.2026 DROP. IT DOES NOT APPLY TO LATER RERUNS, RESTOCKS OR SEPARATE PRE-ORDER RELEASES.
FINAL DROP STATUSVIEW DETAILS
THE 06.12.2026 DROP IS COMPLETE.
ALL ORDERS FROM THIS RELEASE WERE PACKED, FULFILLED AND SHIPPED.
FIND YOUR TRACKINGVIEW DETAILS
CHECK THE EMAIL USED AT CHECKOUT OR YOUR SHOP ACCOUNT FOR YOUR SHIPPING CONFIRMATION AND TRACKING DETAILS.
TRACKING HAS NOT UPDATEDVIEW DETAILS
PLEASE ALLOW 24–48 HOURS FOR CARRIER TRACKING TO SHOW MOVEMENT AFTER A LABEL IS CREATED.
AFTER CARRIER ACCEPTANCE, SCANNING, TRANSIT AND DELIVERY UPDATES ARE MANAGED BY THE CARRIER.
MISSING, INCORRECT OR DAMAGED ITEMVIEW DETAILS
SELECT ORDER ISSUE BELOW. INCLUDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE AND CLEAR PHOTOS OF THE PACKAGE, PACKING SLIP AND ALL MERCHANDISE RECEIVED.
06.12.2026 — COMPLETED
FLAMO ARCHIVE · ORIGINAL 06.12 LAUNCH
UNITED WE
DREAM
THE ORIGINAL UNITED WE DREAM LAUNCH IS OFFICIALLY COMPLETE. ALL ORDERS FROM THIS DROP WERE PACKED, FULFILLED AND SHIPPED.
FINAL DROP STATUS
ALL ORDERS SHIPPED
ORIGINAL LAUNCH · 06.12.2026
01COMPLETE
ORDER RECEIVED
ORDERS FROM THE ORIGINAL LAUNCH WERE RECEIVED AND CONFIRMED.
02COMPLETE
PREPARED
ITEMS WERE ORGANIZED AND PREPARED FOR CUSTOMER FULFILLMENT.
03COMPLETE
PACKED + LABELED
ORDERS WERE CHECKED, PACKED AND ASSIGNED SHIPPING LABELS.
04COMPLETE
SHIPPED
PACKAGES WERE HANDED TO THE CARRIER AND TRACKING WAS EMAILED.
THIS PAGE IS THE ARCHIVED STATUS FOR THE ORIGINAL 06.12.2026 UNITED WE DREAM LAUNCH. IT DOES NOT APPLY TO LATER RERUNS, RESTOCKS OR SEPARATE PRE-ORDER DROPS.
ORIGINAL DROP STATUSVIEW DETAILS
THE ORIGINAL UNITED WE DREAM DROP IS COMPLETE.
ALL ORDERS FROM THE 06.12.2026 LAUNCH WERE PACKED, FULFILLED AND SHIPPED.
FIND YOUR TRACKINGVIEW DETAILS
CHECK THE EMAIL USED AT CHECKOUT OR YOUR SHOP ACCOUNT FOR YOUR SHIPPING CONFIRMATION AND TRACKING DETAILS.
TRACKING HAS NOT UPDATEDVIEW DETAILS
PLEASE ALLOW 24–48 HOURS FOR CARRIER TRACKING TO SHOW MOVEMENT AFTER A LABEL IS CREATED.
AFTER CARRIER ACCEPTANCE, SCANNING, TRANSIT AND DELIVERY UPDATES ARE MANAGED BY THE CARRIER.
MISSING, INCORRECT OR DAMAGED ITEMVIEW DETAILS
SELECT ORDER ISSUE BELOW. INCLUDE YOUR ORDER NUMBER, A DESCRIPTION OF THE ISSUE AND CLEAR PHOTOS OF THE PACKAGE, PACKING SLIP AND ALL MERCHANDISE RECEIVED.
06.19.2026 — COMPLETED
FLAMO ORDER STATUS · 06.19 DROP
UNITED WE
DREAM
THE MAIN DROP IS COMPLETE. UNITED WE DREAM AND THE SECOND ROUND OF SOMOS MX MUNDIAL ORDERS HAVE BEEN FULFILLED. ONLY EL SHERIFF BUDDIES REMAIN OPEN.
MAIN DROP STATUS
FULFILLMENT COMPLETE
ONE SEPARATE ITEM REMAINS
UNITED WE DREAM
ORDERS FROM THE UNITED WE DREAM LAUNCH HAVE COMPLETED FULFILLMENT.
THIS PART OF THE DROP IS CLOSED.SOMOS MX MUNDIAL
THE SECOND ROUND OF SOMOS MX MUNDIAL ORDERS HAS COMPLETED FULFILLMENT.
THIS PART OF THE DROP IS CLOSED.EL SHERIFF BUDDIES
EL SHERIFF BUDDIES ARE ALMOST FINISHED. ONCE COMPLETE, THEY WILL TRAVEL TO FLAMO HQ FOR INSPECTION.
ESTIMATED TO ARRIVE AT FLAMO HQ BY THE END OF AUGUST.
ONLY REMAINING ITEM
EL SHERIFF BUDDIES
SEPARATE PRODUCTION TIMELINE
00DAYS
00HOURS
00MINUTES
00SECONDS
01COMPLETE
ORDER RECEIVED
YOUR PRE-ORDER WAS RECEIVED AND THE PRODUCTION QUANTITY WAS CONFIRMED.
02CURRENT STEP
ALMOST FINISHED
THE FINAL PART OF PRODUCTION IS BEING COMPLETED.
03NEXT STEP
ON THE WAY TO FLAMO
FINISHED BUDDIES WILL TRAVEL TO FLAMO HQ.
04FINAL STEP
CHECK, PACK + SHIP
OUR TEAM WILL INSPECT EACH ITEM, PACK THE ORDER, CREATE THE LABEL AND HAND IT TO THE CARRIER.
THE END-OF-AUGUST DATE IS THE ESTIMATED ARRIVAL AT FLAMO HQ, NOT A CUSTOMER DELIVERY DATE. AFTER ARRIVAL, THE BUDDIES MUST PASS INSPECTION AND BE PACKED BEFORE TRACKING IS EMAILED.
DROP COMPLETION UPDATEVIEW DETAILS
UNITED WE DREAM AND THE SECOND ROUND OF SOMOS MX MUNDIAL ORDERS ARE COMPLETE.
ONLY ORDERS CONTAINING EL SHERIFF BUDDIES REMAIN OPEN.
EL SHERIFF BUDDIES UPDATEVIEW DETAILS
EL SHERIFF BUDDIES ARE ALMOST FINISHED AND ARE ESTIMATED TO ARRIVE AT FLAMO HQ BY THE END OF AUGUST 2026.
ONCE THEY ARRIVE, OUR TEAM WILL COMPLETE QUALITY CONTROL, INSPECTION, PACKING AND FINAL FULFILLMENT.
MIXED ORDERSVIEW DETAILS
ALL PRODUCTS WITHIN THE SAME ORDER SHIP TOGETHER.
IF YOUR ORDER CONTAINS AN EL SHERIFF BUDDIE, THE COMPLETE ORDER WILL REMAIN ON HOLD UNTIL THE BUDDIE IS READY.
TRACKING + DELIVERYVIEW DETAILS
TRACKING IS EMAILED AFTER YOUR ORDER HAS PASSED INSPECTION, BEEN PACKED AND FULFILLED.
PLEASE ALLOW 24–48 HOURS FOR TRACKING TO BEGIN UPDATING AFTER CARRIER ACCEPTANCE.
07.10.2026 — PACKING MODE
FLAMO PRE-ORDER STATUS · 07.10 DROP
MAGIC
MADE ME
YOUR ORDER IS MOVING THROUGH ITS JOURNEY. EVERY PIECE IS MADE FROM SCRATCH, INSPECTED AT FLAMO HQ AND PREPARED WITH CARE.
LIVE DROP UPDATE
WHERE YOUR ITEMS ARE NOW
UPDATED AS EACH PRODUCT MOVES TO ITS NEXT STEP
SOMOS MX MUNDIAL
THE HATS HAVE ARRIVED AT FLAMO HQ. OUR TEAM IS CURRENTLY PACKING ORDERS AND CREATING SHIPPING LABELS.
WE ARE AIMING TO HAVE ALL OF THESE ORDERS OUT BY THE END OF THIS WEEK.EL MAGO
EL MAGO IS IN THE FINAL PART OF PRODUCTION. THE NEXT STEP IS FOR THE FINISHED HATS TO TRAVEL TO FLAMO HQ.
WE WILL UPDATE THIS STATUS ONCE THEY ARE ON THE WAY TO US.EL SHERIFF BUDDIE
EL SHERIFF BUDDIE IS ALMOST COMPLETE. ONCE FINISHED, IT WILL TRAVEL TO FLAMO HQ FOR INSPECTION.
ESTIMATED TO ARRIVE AT FLAMO HQ BY THE END OF AUGUST.
00
DAYS
00
HOURS
00
MINUTES
00
SECONDS
01
COMPLETE
ORDER RECEIVED
YOUR PRE-ORDER WAS RECEIVED AND THE REQUIRED QUANTITIES WERE CONFIRMED.
FIRST STEP
ORDER CONFIRMED
02
BEING MADE
MADE FROM SCRATCH
MATERIALS, EMBROIDERY, ASSEMBLY AND FINAL PRODUCTION ARE COMPLETED.
PRODUCTION
TIME VARIES BY PRODUCT
03
NEXT STEP
ON THE WAY TO FLAMO
FINISHED PRODUCTS TRAVEL TO FLAMO HQ BEFORE CUSTOMER ORDERS CAN SHIP.
INBOUND
TRAVELING TO OUR TEAM
04
FINAL STEP
CHECK, PACK + SHIP
OUR TEAM INSPECTS EACH ITEM, PACKS THE ORDER, CREATES THE LABEL AND HANDS IT TO THE CARRIER.
FULFILLMENT
TRACKING IS EMAILED
EACH PRODUCT MAY BE AT A DIFFERENT STEP. STATUS DATES ARE ESTIMATES AND MAY CHANGE AS PRODUCTS MOVE THROUGH PRODUCTION, TRANSPORTATION, INSPECTION, PACKING AND SHIPPING.
SEPARATE PRODUCT UPDATE
EL SHERIFF BUDDIE
ALMOST FINISHED · ESTIMATED TO ARRIVE AT FLAMO HQ BY THE END OF AUGUST 2026.
ORDERS CONTAINING THIS ITEM WILL SHIP AFTER IT ARRIVES, PASSES INSPECTION AND IS PACKED.MAGIC MADE ME UPDATE VIEW DETAILS
EL MAGO IS IN THE FINAL PART OF PRODUCTION.
ONCE PRODUCTION IS COMPLETE, THE FINISHED HATS WILL TRAVEL TO FLAMO HQ FOR QUALITY CONTROL, INSPECTION AND FINAL PACKING.
SOMOS MX MUNDIAL UPDATE VIEW DETAILS
SOMOS MX MUNDIAL HAS ARRIVED AT FLAMO HQ.
OUR TEAM IS CURRENTLY PACKING THESE ORDERS AND CREATING SHIPPING LABELS. WE ARE AIMING TO HAVE ALL OF THEM OUT BY THE END OF THIS WEEK.
EL SHERIFF BUDDIE UPDATE VIEW DETAILS
EL SHERIFF BUDDIE IS ALMOST FINISHED AND IS ESTIMATED TO ARRIVE AT FLAMO HQ BY THE END OF AUGUST 2026.
ARRIVAL AT FLAMO HQ IS NOT THE DELIVERY DATE. EACH ITEM MUST FIRST PASS INSPECTION AND BE PACKED FOR SHIPPING.
MIXED ORDERS VIEW DETAILS
ALL PRODUCTS WITHIN THE SAME ORDER SHIP TOGETHER.
IF YOUR ORDER CONTAINS EL MAGO, EL SHERIFF BUDDIE OR ANOTHER PRE-ORDER ITEM, THE COMPLETE ORDER WILL BE HELD UNTIL EVERY ITEM IS READY.
TRACKING + DELIVERY VIEW DETAILS
TRACKING IS EMAILED AFTER YOUR ORDER HAS PASSED INSPECTION, BEEN PACKED AND FULFILLED.
PLEASE ALLOW 24–48 HOURS FOR TRACKING TO BEGIN UPDATING AFTER CARRIER ACCEPTANCE. SHIP-BY DATES ARE NOT GUARANTEED DELIVERY DATES.
07.31.2026 — OPENS SOON
FLAMO PRE-ORDER STATUS
YOUR ORDER
JOURNEY
EVERY PIECE IS MADE FROM SCRATCH. FOLLOW THE ESTIMATED JOURNEY FROM PRE-ORDER TO FINAL SHIPPING.
00
DAYS
00
HOURS
00
MINUTES
00
SECONDS
CURRENT ESTIMATED STAGE
CHECKING STATUS
PLEASE WAIT
01
ESTIMATED
ORDER WINDOW
THE STORE WAS OPEN AND PRE-ORDERS WERE COLLECTED.
JUL 31–AUG 03
4 DAYS
02
ESTIMATED
MADE FROM SCRATCH
MATERIALS, EMBROIDERY, ASSEMBLY AND PRODUCTION.
AUG 04–SEP 07
25–35 DAYS
03
ESTIMATED
FLAMO HQ + INSPECTION
PRODUCTS TRAVEL TO FLAMO HQ FOR QUALITY CONTROL.
SEP 08–SEP 20
QUALITY CHECK
04
ESTIMATED
PACKING + SHIPPING
FINAL PACKING, LABEL CREATION AND CARRIER HANDOFF.
SEP 21–SEP 25
FINAL 5 DAYS
TIMELINE DATES ARE ESTIMATES. PRODUCTION, TRANSPORTATION, INSPECTION OR CARRIER CONDITIONS MAY CAUSE A STAGE TO FINISH EARLIER OR LATER.
SEPARATE PRODUCT UPDATE
EL MAGO BUDDIE
ESTIMATED TO SHIP BY THE END OF SEPTEMBER 2026.
PRE-ORDER SHIPPING VIEW DETAILS
PRE-ORDERS FROM THE 07.31 DROP ARE ESTIMATED TO SHIP ON OR BEFORE 09.25.2026.
THIS TIMELINE INCLUDES PRODUCTION, TRANSPORTATION TO FLAMO HQ, QUALITY CONTROL, PACKING AND FINAL CARRIER HANDOFF.
EL MAGO BUDDIE UPDATE VIEW DETAILS
EL MAGO BUDDIE HAS A SEPARATE PRODUCTION TIMELINE AND IS ESTIMATED TO SHIP BY THE END OF SEPTEMBER 2026.
IF YOUR ORDER INCLUDES EL MAGO BUDDIE AND OTHER PRODUCTS, THE COMPLETE ORDER WILL SHIP TOGETHER WHEN EVERY ITEM IS READY.
MIXED ORDERS VIEW DETAILS
ALL PRODUCTS WITHIN THE SAME ORDER SHIP TOGETHER.
ORDERS CONTAINING IN-STOCK AND PRE-ORDER PRODUCTS WILL BE HELD UNTIL EVERY PRODUCT IS READY.
TRACKING UPDATES VIEW DETAILS
TRACKING WILL BE EMAILED AFTER YOUR PACKAGE HAS BEEN INSPECTED, PACKED AND FULFILLED.
PLEASE ALLOW APPROXIMATELY 24–48 HOURS FOR TRACKING TO BEGIN UPDATING AFTER CARRIER ACCEPTANCE.
SHIP-BY VS. DELIVERY VIEW DETAILS
SEPTEMBER 25 IS THE ESTIMATED SHIP-BY DATE, NOT A GUARANTEED DELIVERY DATE.
DELIVERY TIME BEGINS AFTER CARRIER ACCEPTANCE AND DEPENDS ON THE SHIPPING SERVICE, DESTINATION AND CARRIER CONDITIONS.
SHOP OPENS
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DAYS
00
HOURS
00
MINUTES
00
SECONDS
