Legal notice
Legal Notice & Terms
Last Updated: April 2026
Thank you for supporting FLAMO. Please review this page before placing an order, submitting a request, or using our website. :contentReference[oaicite:0]{index=0}
FLAMO is a small family-owned brand built with intention, creativity, and community. By shopping with us, using our website, or submitting a request, you agree to the terms and notices below.
Business Information
- Business Name: FLAMO
- Owner: Omar Torres
- Mailing Address: P.O. Box 740102, San Diego, CA 92174
- Legal Notices: omar@flamo.us
Order Support: orders@flamo.us
Customer Care Center: Submit a request
Official FLAMO Sites & Socials
Please be aware of fake accounts or scams. FLAMO will never request passwords, private payment information, or sensitive personal details through social media DMs.
Disney Affiliation Notice
FLAMO is an independent brand and is not affiliated with, endorsed by, sponsored by, or officially connected to Disney, Lucasfilm, Pixar, Marvel, or any related companies.
All designs are original FLAMO creations or inspired-style designs. Inspiration does not imply any official license or partnership.
Intellectual Property
All FLAMO designs, logos, product concepts, product names, artwork, content, and branding are owned by FLAMO unless otherwise stated.
Copying, reproducing, modifying, reselling, or distributing any FLAMO content without written permission is strictly prohibited.
Unauthorized use may result in legal action, removal requests, or enforcement under applicable law.
Right to Refuse Service
FLAMO reserves the right to refuse service, cancel orders, limit purchases, or block communication at our discretion.
This includes but is not limited to fraud, harassment, abusive behavior, chargeback abuse, policy abuse, or repeated false claims.
Orders, Inventory & Modifications
All orders are subject to availability, payment approval, inventory accuracy, and fulfillment capacity.
FLAMO reserves the right to modify, cancel, refuse, or partially fulfill orders due to inventory issues, system errors, supplier delays, or suspected fraud.
If an item becomes unavailable, we may offer a refund, replacement, or store credit depending on the situation.
Pre-Orders
Pre-order items are produced or secured based on demand. Shipping timelines are estimates and may change due to production, suppliers, customs, or carrier delays.
Pre-orders cannot be canceled due to delays alone.
Important: Subscribe to emails to receive updates regarding your order.
Shipping, Tracking & Carrier Responsibility
Once your order is handed to the carrier, it is no longer in FLAMO’s control.
FLAMO is not responsible for delays, lost packages, stolen packages, incorrect delivery, weather issues, or carrier-related problems.
Customers are responsible for tracking their package and contacting the carrier when needed.
Address Changes
Address changes must be submitted as soon as possible through our Customer Care Center.
Changes are not guaranteed once an order has been processed, packed, or shipped.
Submit an address change request
Missing or Damaged Orders
You must report missing or damaged items within 24 hours of delivery.
Include:
- Order number
- Name and email
- Description of issue
- Photos of package and items
Claims without proper documentation may be denied.
Returns & Final Sale
All sales are final. Returns or exchanges are not guaranteed.
Requests may be reviewed case-by-case if submitted through Customer Care. Approved requests may include fees.
Items must be unused and in original condition.
Customer Care Center
For fastest support, use our official Customer Care Center:
Requests are typically reviewed within 3–5 business days.
Email & DM Communication
Order-related issues must be submitted through email or Customer Care.
DMs are for general questions only and may not be monitored during high-volume periods.
Do not send sensitive personal or payment information through social media.
Accessibility
If you experience difficulty using our website, contact us for assistance.
Email: omar@flamo.us
Limitation of Liability
To the fullest extent permitted by law, FLAMO is not responsible for indirect, incidental, or consequential damages related to use of our website, products, or services.
This includes shipping delays, carrier issues, lost packages, or circumstances outside our control.
Liability is limited to the amount paid for the order where required by law.
Policy Links
Governing Law
All policies and terms are governed by the laws of the State of California.
Final Note
Thank you for supporting FLAMO.
Follow us on Instagram and TikTok at @flamo.us and tag us when your order arrives.