1. Agreement to Mobile Terms

The FLAMO Mobile Message Service is operated by FLAMO, also referred to as “FLAMO,” “we,” “us,” or “our.” Your use of the Service constitutes your agreement to these Mobile Terms of Service, also referred to as the “Mobile Terms.”

We may modify, suspend, or cancel the Service, or any of its features, without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Your continued use of the Service following the effective date of any changes constitutes your acceptance of those changes.

2. Consent to Receive Text Messages

By consenting to FLAMO’s SMS/text messaging Service, you agree to receive recurring SMS/text messages from and on behalf of FLAMO through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.

Text messages may be sent using an automatic telephone dialing system, automated technology, or other technology.

• Service-related messages may include order updates, shipping updates, account alerts, customer care updates, waitlist notifications, and other transactional information.
• Promotional messages may include limited drop announcements, promotions, specials, discount reminders, cart reminders, restock alerts, waitlist updates, product launches, and other marketing offers.

3. Participation Is Voluntary

You understand that you do not have to sign up for FLAMO’s SMS/text messaging Service in order to make a purchase. Your consent to receive SMS/text messages is not a condition of any purchase with FLAMO. Participation in the Service is completely voluntary.

4. Message Frequency and Charges

FLAMO does not charge you for the Service. However, you are responsible for all charges and fees associated with text messaging imposed by your wireless provider.

Message frequency varies and may depend on your order activity, account activity, shopping activity, marketing preferences, customer care needs, waitlist activity, cart activity, and active FLAMO campaigns.

Message and data rates may apply. Please check your mobile plan and contact your wireless provider for details. You are solely responsible for all SMS/text message charges, including charges from your wireless provider.

5. How to Opt Out of FLAMO Text Messages

You may opt out of the Service at any time.

To cancel FLAMO text messages, text the single keyword command STOP to +1 (833) 382-8275 or click the unsubscribe link, where available, in any text message.

After you opt out, you may receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you or unless you separately opt back in to receive messages from FLAMO.

If you have subscribed to more than one FLAMO mobile message program and wish to cancel all programs, you may need to opt out separately from each program unless applicable law requires otherwise.

6. How to Get SMS Help or Support

For help with FLAMO text messages, SMS alerts, mobile message support, order text updates, or subscription questions, text HELP to +1 (833) 382-8275.

You may also contact FLAMO customer support by email at info@flamo.us.

7. Changes to Telephone Numbers, Short Codes, or Sender IDs

We may change any telephone number, short code, or sender ID we use to operate the Service at any time and will notify you of these changes when required.

You acknowledge that any messages, including STOP or HELP requests, sent to a telephone number, short code, or sender ID we have changed may not be received. We will not be responsible for honoring requests made through telephone numbers, short codes, or sender IDs that are no longer in use.

8. Wireless Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS/text messages is subject to effective transmission from your wireless provider and is outside of FLAMO’s control.

9. Your Mobile Number

You agree to provide FLAMO with a valid mobile number. If you change, transfer, or deactivate your mobile number, you agree to update your information with FLAMO or opt out of the Service before the change, transfer, or deactivation occurs.

If you obtain a new mobile number and wish to continue receiving FLAMO text messages, you will need to sign up for the Service again using your new number.

10. Limitation of Liability

To the extent permitted by applicable law, you agree that FLAMO will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service; any errors in such information; any actions you may or may not take in reliance on the information or Service; or any interruption, suspension, or termination of the Service.

11. Privacy

We respect your right to privacy. To learn how FLAMO collects, uses, shares, and protects your personal information, please review our Privacy Policy.

12. Contact FLAMO

For questions about these Mobile Terms of Service, FLAMO SMS alerts, order text updates, promotional messages, opt-out requests, or mobile message support, please contact us:

FLAMO
Email: info@flamo.us
SMS Support: Text HELP to +1 (833) 382-8275

Frequently Asked Questions

How do I stop FLAMO text messages?

To stop FLAMO text messages, text STOP to +1 (833) 382-8275. You may receive a one-time confirmation text after opting out.

How do I get help with FLAMO text messages?

For help with FLAMO text messages, text HELP to +1 (833) 382-8275 or email info@flamo.us.

Do I have to sign up for texts to buy from FLAMO?

No. You do not have to sign up for FLAMO text messages to make a purchase. Consent to receive SMS/text messages is not a condition of purchase.

What kinds of text messages does FLAMO send?

FLAMO may send order updates, shipping updates, customer care alerts, restock alerts, waitlist updates, cart reminders, promotional messages, limited drop announcements, product launch updates, and other marketing offers.

Do message and data rates apply?

Yes. Message and data rates may apply depending on your wireless provider and mobile plan.