Privacy policy

Last Updated: August 5, 2026

This Privacy Policy describes how FLAMO (“FLAMO,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, use, or make a purchase through our website, online store, customer care channels, and related services, collectively referred to as the “Services.”

Please review this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described in this policy. This Privacy Policy should be read together with our Terms of Service and other store policies.

1. Personal Information We Collect

The personal information we collect depends on how you interact with the Services and may include:

Contact Information: Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order and Commercial Information: Products viewed or purchased, cart activity, order history, returns, exchanges, refunds, reviews, and customer service history.
Payment Information: Billing details, payment method information, transaction information, and payment status. Complete payment card information is generally processed by Shopify or our payment providers rather than stored directly by FLAMO.
Account Information: Account login information, saved addresses, preferences, and activity associated with your customer account.
Device and Internet Information: Internet Protocol address, browser type, device type, operating system, device identifiers, cookie identifiers, referring URLs, pages viewed, and interactions with the Services.
Communications: Information included in emails, messages, forms, reviews, support requests, dispute submissions, or other communications sent to us.
Marketing Information: Marketing preferences, email or SMS subscription status, advertisement interactions, and campaign engagement information.
Security and Fraud Information: Information used to detect potentially fraudulent transactions, unauthorized account activity, misuse, chargebacks, security incidents, or violations of our policies.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, subscribe to communications, submit a form, contact Customer Care, enter a promotion, or otherwise interact with the Services.
Automatically through cookies, pixels, local storage technologies, server logs, analytics services, and similar technologies.
From service providers such as Shopify, payment processors, shipping carriers, fraud prevention providers, analytics providers, advertising platforms, and customer support tools.
From social media and other platforms when you interact with FLAMO through those platforms or use features that connect them to our Services.
From other individuals when someone purchases an item for you, enters your information as a recipient, or otherwise provides your information in connection with an order.

3. How We Use Personal Information

We may use personal information to:

Operate, maintain, and provide the Services.
Process payments, orders, pre-orders, refunds, returns, exchanges, and cancellations.
Fulfill and ship products and provide delivery or order status updates.
Create and manage customer accounts.
Respond to questions, support requests, claims, disputes, and other communications.
Send transactional emails or messages concerning orders, accounts, policies, products, drops, or Services.
Send marketing or promotional communications when permitted by law and consistent with your preferences.
Personalize content, product recommendations, and advertising.
Measure website traffic, advertisement performance, customer engagement, and use of the Services.
Improve our products, website, customer experience, operations, and marketing.
Detect, investigate, and prevent fraud, chargeback abuse, security incidents, unauthorized transactions, or violations of our policies.
Protect the rights, property, safety, and operations of FLAMO, our customers, and others.
Comply with applicable laws, lawful requests, tax requirements, accounting requirements, and legal processes.

4. Legal Bases for Processing

Where applicable law requires us to identify a legal basis for processing personal information, we may rely on:

Performance of a contract, including processing and fulfilling your order.
Our legitimate interests, including operating and improving the Services, preventing fraud, protecting our business, and communicating with customers.
Your consent, including for certain marketing communications or non-essential cookies where consent is required.
Compliance with legal obligations, including tax, accounting, regulatory, and legal requirements.

Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, software development kits, local storage technologies, and similar tools to:

Keep the website and checkout functioning.
Remember your settings, account, or cart.
Understand how visitors use the Services.
Measure website, campaign, and advertisement performance.
Prevent fraud and protect account security.
Personalize content, marketing, or advertisements.

Some cookies are necessary for the Services to operate. Other cookies may be optional, depending on your location and applicable law.

You may control certain cookies through our cookie consent tool, your browser settings, or other privacy controls made available through the Services. Blocking cookies may prevent certain website or checkout features from functioning correctly.

Where required, we recognize supported browser based privacy signals, such as the Global Privacy Control, as a request to opt out of certain sale or sharing of personal information for the browser and device sending the signal.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

Commerce and Hosting Providers: Including Shopify, which provides our ecommerce platform, store hosting, checkout, and related services.
Payment Providers: Banks, payment processors, payment networks, fraud prevention providers, and providers offering services such as Shop Pay or installment payments.
Shipping and Fulfillment Providers: Shipping carriers, fulfillment providers, label providers, customs providers, and delivery partners.
Technology and Customer Service Providers: Email providers, customer support platforms, cloud storage providers, security providers, and other technology vendors.
Analytics and Advertising Providers: Analytics platforms, social media platforms, advertising networks, marketing providers, and similar partners.
Professional Advisers: Accountants, attorneys, insurers, consultants, financial institutions, and other professional advisers.
Government Authorities and Legal Recipients: Courts, regulators, law enforcement, government agencies, or other parties when disclosure is required or permitted by law.
Business Transaction Recipients: Parties involved in a financing, merger, acquisition, sale, restructuring, bankruptcy, or transfer of some or all of our business or assets.
Other Parties at Your Direction: Recipients you authorize or direct us to disclose information to.

Our service providers may process personal information on our behalf. Certain third-party services may also process information under their own privacy policies and terms. We encourage you to review the privacy practices of services you choose to use.

7. Sale, Sharing, and Targeted Advertising

FLAMO does not sell personal information in exchange for money.

However, depending on the advertising, analytics, social media, and cookie technologies enabled on our store, certain disclosures of identifiers, device information, internet activity, or advertisement interaction information may be considered a “sale,” “sharing,” or processing for targeted advertising under some privacy laws.

Where applicable, you may opt out by using our Your Privacy Choices page, adjusting available cookie preferences, enabling a supported Global Privacy Control signal, or contacting us using the information below.

We do not knowingly sell or share the personal information of individuals under 16 for cross-context behavioral advertising.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and document transactions.
Maintain customer accounts and provide support.
Comply with tax, accounting, recordkeeping, and legal obligations.
Prevent fraud and protect the security of our Services.
Resolve disputes, chargebacks, claims, or complaints.
Establish, exercise, or defend legal rights.
Enforce our agreements and store policies.

Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and whether the information is needed for an ongoing dispute or investigation.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, transmission method, payment system, or electronic storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

Request confirmation of whether we process your personal information.
Request access to the personal information we maintain about you.
Request information about the categories, sources, purposes, and recipients of your personal information.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a portable copy of certain personal information.
Opt out of the sale or sharing of personal information.
Opt out of targeted advertising or certain profiling where applicable.
Limit certain uses or disclosures of sensitive personal information where applicable.
Object to or request restriction of certain processing.
Withdraw consent where processing is based on consent.
Opt out of marketing emails or messages.
Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.
Lodge a complaint with an applicable privacy or data protection authority.

These rights are not absolute. We may deny or limit a request when permitted by law, including when information must be retained to complete a transaction, detect fraud, comply with a legal obligation, protect legal rights, or maintain security.

11. Exercising Your Privacy Rights

To submit a privacy request, you may:

Email us at info@flamo.us.
Submit a request through FLAMO Customer Care.
Use our Your Privacy Choices page for applicable sale, sharing, or targeted advertising opt-outs.

Please clearly identify your request and provide enough information for us to locate the relevant records. We may need to verify your identity before completing certain requests. We will use information provided for verification only to verify and process the request.

Where permitted, an authorized agent may submit a request on your behalf. We may require proof that the agent has permission to act for you and may require you to verify your identity directly with us.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the email. You may still receive transactional or service-related communications, including messages concerning orders, accounts, refunds, security, or store policies.

12. International Data Transfers

FLAMO is based in the United States. Our service providers may process or store personal information in the United States, Canada, or other countries that may have privacy laws different from those in your country.

Where required by applicable law, we and our service providers use recognized legal safeguards for international data transfers. Information about safeguards used by an individual service provider may be available in that provider’s privacy notice or data processing terms.

13. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so that we can review the situation and take appropriate action. Parents or legal guardians should complete purchases for minors.

14. Third-Party Websites and Services

The Services may contain links to third-party websites, social media platforms, payment services, or other services that we do not control.

This Privacy Policy does not govern the privacy, security, or data handling practices of those third parties. Review the applicable third party’s privacy policy before providing personal information through its services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, or legal obligations.

When we make changes, we will post the revised policy and update the “Last Updated” date above. Where required by law, we will provide additional notice or obtain consent before applying material changes.