Privacy policy

Privacy Policy

Last Updated: January 3, 2026

FLAMO operates this website, store, and all related services (“Services”). By accessing or using our Services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy. :contentReference[oaicite:0]{index=0}

This Privacy Policy works alongside our Terms of Service and governs how your personal information is handled.

Important Summary

  • We collect personal information to process orders, provide services, and improve your experience.
  • We use third-party providers (such as Shopify, payment processors, and shipping carriers).
  • We do not sell your personal data, but may share it to operate our business.
  • You have rights to access, update, or request deletion of your data.
  • Use of our Services means you agree to this policy.

1. Information We Collect

We collect the following types of personal information when you interact with FLAMO:

  • Contact Information: Name, billing address, shipping address, email, phone number.
  • Payment Information: Payment method details, billing information, and transaction history (processed securely through third-party providers).
  • Account Information: Login credentials, preferences, saved data, and account activity.
  • Order & Shopping Data: Cart contents, purchase history, returns, exchanges, and reviews.
  • Device & Technical Data: IP address, browser type, device identifiers, and network information.
  • Communications: Emails, messages, and any support or customer care requests you submit.

2. How We Collect Information

  • Directly from you during checkout, account creation, or communication.
  • Automatically through cookies, pixels, and analytics tools.
  • From third-party platforms such as Shopify, payment processors, and marketing tools.

3. How We Use Your Information

Your information is used to operate and improve our Services, including:

  • Processing and fulfilling orders
  • Shipping products and handling returns or claims
  • Providing customer support and responding to requests
  • Improving website performance, analytics, and user experience
  • Sending updates, marketing, or promotional content (when permitted)
  • Detecting fraud, preventing abuse, and enforcing policies
  • Complying with legal obligations

4. Sharing & Third-Party Services

We share information only as necessary to operate our business and provide our Services.

  • With Shopify for store operations and order processing
  • With payment processors for secure transactions
  • With shipping carriers for delivery
  • With marketing and analytics providers for business insights

FLAMO is not responsible for errors, delays, or data handling practices of third-party platforms once your data is shared with them.

Your information may also be disclosed if required by law or to protect FLAMO’s rights, customers, or operations.

5. Cookies, Tracking & Analytics

We use cookies, pixels, and similar technologies to improve your experience and analyze behavior.

  • Track browsing behavior and cart activity
  • Measure marketing performance
  • Improve site functionality

You may disable cookies through your browser settings. Some features of the website may not function properly without cookies.

6. Data Security

We implement industry-standard security measures to protect your information. However, no online system is completely secure.

Customers are responsible for protecting their account credentials and login information.

7. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions and provide services
  • Comply with legal obligations
  • Resolve disputes and enforce policies

8. Your Rights

Depending on your location, you may have the following rights:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request data portability
  • Opt out of marketing communications

California residents (CCPA/CPRA) and EU/UK residents (GDPR) may have additional rights.

To exercise your rights, contact us using the information below.

9. International Data Transfers

Your information may be transferred, stored, or processed outside your country.

Where required, we implement safeguards such as Standard Contractual Clauses to protect your data.

10. Children’s Privacy

FLAMO does not knowingly collect personal information from individuals under 18.

If we learn that a minor has provided personal data, we will delete it upon request.

11. Fraud Prevention & Misuse

We may use your information to detect, investigate, and prevent fraud, abuse, or violations of our policies.

Providing false information, misleading claims, or fraudulent activity may result in account restrictions, order cancellation, reporting to payment processors, or legal action.

12. Consent & Acknowledgement

By using FLAMO’s Services, you:

  • Consent to the collection and use of your information as described
  • Acknowledge that third-party platforms may process your data
  • Agree to FLAMO’s Terms of Service and related policies

13. Changes to This Policy

FLAMO reserves the right to update or modify this Privacy Policy at any time without prior notice.

Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or wish to exercise your rights, contact us:

Email: info@flamo.us

Customer Care: Submit a request

Mail: FLAMO, P.O. BOX 740102, San Diego, California 92174

We recommend submitting requests through Customer Care for the fastest response.