Every inquiry is seen, valued, and handled personally because you are part of our family.
Our Commitment
Providing thoughtful, careful service is our top priority.
Top Priority
Your satisfaction is our focus. Responses may take 2–3 business days.
Customer CARE
Centralized hub for updates, special orders, or claims.
Kachow- Checkered Ears Claim
DEADLINE 01.13.2026
ADDRESS CHANGE REQUEST
Need to update your shipping information? Our address change requests are handled personally to ensure your items reach you safely. Timing is important for pre-orders and in-stock items to avoid delays.
ORDER INFORMATION REQUEST
If you need updates about your order, tracking details, or verification of purchased items, this is the right place. Each inquiry is reviewed carefully and personally by our team.
RETURNS / EXCHANGES
All sales are final, but we review requests on a case-by-case basis. Restocking fees and shipping costs may apply if approved. Every request is handled thoughtfully and with care.
DAMAGED / MISSING PACKAGES
If your order arrives damaged or is missing items, submit a claim within 24 hours. Include photos for damaged items. Every claim is treated personally to ensure proper resolution.