Shipping & Processing Policy

Shipping Policy

Last Updated: Today

FLAMO is a small, family-owned business. Every order is handled personally with care. Please review this policy before placing an order. By purchasing from FLAMO, you agree to the shipping and processing terms below.

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Important Summary

In-Stock Items

In-stock items are typically processed within 7–10 business days. Once processed and ready, in-stock orders ship on the next available Tuesday.

Pre-Orders Already In Production

Estimated to ship in 3–4 weeks.

Pre-Orders Starting Production

Estimated to ship in 4–7 weeks.

Mixed Orders

Orders containing both in-stock and pre-order items ship together once all items are ready. We do not split ship.

Visual Timeline

In-Stock Timeline

Order placed → Processing begins → Ready in approximately 7–10 business days → Ships on the next available Tuesday.

Pre-Order Already In Production

Order placed → Inventory is already in production or secured → Estimated ship window of 3–4 weeks.

Pre-Order Starting Production

Order placed → Production begins after demand is collected → Estimated ship window of 4–7 weeks.

Mixed Order / Important

If your order includes both in-stock and pre-order items, your order waits until every item is ready. We do not split ship by default.

Processing Times

  • Processing time is the time needed for FLAMO to prepare, verify, pack, and fulfill your order before it is handed to the shipping carrier.
  • Processing times exclude weekends and major U.S. holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • Peak periods, launch days, holidays, high order volume, supplier delays, or circumstances outside of our control may require additional processing time.
  • In-stock orders ship on Tuesdays only after they have completed processing.

Pre-Orders

  • Pre-order items are made, ordered, or secured based on customer demand and production timelines.
  • Pre-order timelines are estimates and may change due to production schedules, supplier delays, material availability, customs processing, carrier delays, high order volume, holidays, or global disruptions.
  • Pre-orders already in production are estimated to ship in 3–4 weeks.
  • Pre-orders starting production are estimated to ship in 4–7 weeks.
  • Pre-orders cannot be canceled due to production or shipping delays alone.
Mixed Orders / Read Carefully
  • If your order includes both in-stock and pre-order items, your order may ship together once all items are ready.
  • We do not split ship orders.
  • If you want in-stock items sooner, we strongly recommend placing a separate order for those items.
  • If you placed a mixed order, your in-stock item may wait for the pre-order item before shipment.

Shipping & Tracking

  • Tracking information is sent once your order has been fulfilled and handed to the shipping carrier.
  • Tracking may not update immediately. Carrier scans can be delayed during weekends, holidays, high-volume periods, weather events, or transit disruptions.
  • Delivery dates are estimates and are not guaranteed.
  • Once shipped, final delivery timing depends on carrier movement and destination.

Delivery Issues

Carrier Responsibility

  • Once your package leaves FLAMO and is accepted by the carrier, it is no longer in our physical possession or direct control.
  • FLAMO is not responsible for carrier delays, missed scans, lost packages, stolen packages, incorrect delivery, weather delays, holiday delays, customs inspections, carrier holds, or delivery issues caused by the carrier.
  • Customers are responsible for monitoring tracking and contacting the carrier directly for delivery-related issues once the package is in transit.

Address Accuracy

  • Customers are responsible for entering the correct shipping information before checkout.
  • Please confirm your name, shipping address, apartment or unit number, city, state, ZIP code, email, and contact information before placing your order.
  • FLAMO is not responsible for delivery issues, failed delivery, returned packages, lost packages, or delays caused by incorrect or incomplete addresses.
  • Address changes are not guaranteed once an order has started processing, been packed, or been handed to the carrier.

Lost, Stolen or Delayed Packages

  • If a package is delayed, marked delivered but not received, or appears lost in transit, customers should first contact the shipping carrier using the tracking number provided.
  • FLAMO may assist when possible, but carrier investigations, delivery confirmation, GPS scans, and claim decisions are handled by the carrier.
  • For packages marked delivered, please check your mailbox, front door, neighbors, building office, mailroom, parcel locker, or local carrier office before contacting FLAMO.
  • FLAMO is not responsible for stolen packages or carrier-confirmed delivery after the package leaves our possession.

International Orders

  • International customers are responsible for all import duties, taxes, customs fees, customs clearance, local carrier requirements, and country-specific delivery rules.
  • International shipping times may be longer due to customs processing, local carrier handling, and destination country policies.
  • FLAMO is not responsible for customs fees, duties, taxes, import restrictions, customs holds, returned packages due to unpaid fees, or delays caused by international shipping processes.

Risk of Loss & Fraud Protection

Risk of Loss

Once a package leaves our facility, all risk of loss, theft, delay, or damage caused by shipping or carrier handling transfers to the customer. FLAMO is not liable for delays caused by third-party shipping companies, customs inspections, extreme weather events, incorrect customer information, carrier delivery errors, or events outside of FLAMO’s control.

False Claims & Fraud Protection

All shipping claims are reviewed carefully to protect our customers, our family, and our business. Providing false information, fabricated stories, AI-generated claims, edited screenshots, misleading photos, false damage claims, or fraudulent documentation may result in denial of the request, permanent restriction from FLAMO services, cancellation of future orders, carrier or payment-provider reporting, and legal action where applicable.

Frequently Asked Questions

When will my in-stock order ship?
In-stock orders are typically processed within 7–10 business days. Once your order is ready, it ships on the next available Tuesday.
Do you ship mixed orders separately?
No. We do not split ship. If your order contains both in-stock and pre-order items, your order may wait until all items are ready before it ships.
How long do pre-orders take?
Pre-orders already in production are estimated to ship in 3–4 weeks. Pre-orders starting production are estimated to ship in 4–7 weeks. These are estimated windows and can shift due to production or carrier-related factors.
Can I cancel a pre-order because it is delayed?
No. Pre-orders cannot be canceled due to production or shipping delays alone.
My tracking says delivered, but I do not have it. What should I do?
Please check your mailbox, front door, neighbors, building office, mailroom, parcel locker, or local carrier office first. Then contact the carrier directly using your tracking number.
Can I change my shipping address after ordering?
Address changes are not guaranteed once an order has started processing, been packed, or been handed to the carrier.
Where can I find help fastest?
Use the Customer Care Center or email orders@flamo.us. For fastest support, include your order number, full name, email used at checkout, and a clear explanation of the issue.

Find Help & Stay Updated

Customer Support

For questions related to shipping, processing, or tracking, use one of the options below:

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For fastest support, include your order number, full name, email used at checkout, and a clear explanation of the issue.

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Shipping Help Guide

This FLAMO shipping policy page is designed to help customers understand in-stock shipping timelines, pre-order shipping estimates, mixed-order rules, Tuesday shipping for in-stock orders, tracking expectations, delivery issues, and where to get support. If you need help with a FLAMO order, shipping question, pre-order update, or tracking issue, use the Customer Care Center or email orders@flamo.us with your order information.

Policy Agreement

By placing an order with FLAMO, you acknowledge and accept all terms of this Shipping & Processing Policy.

FLAMO reserves the right to update, modify, clarify, or change this policy at any time without prior notice. The version posted on our website is the current version.

Thank you for supporting our family-owned business.
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