Términos del servicio

Last Updated: August 5, 2026

These Terms of Service govern your access to and use of the FLAMO website, online store, products, customer care channels, content, features, and related services, collectively referred to as the “Services.”

Throughout these Terms, “FLAMO,” “we,” “us,” and “our” refer to FLAMO. “You” and “your” refer to any visitor, customer, account holder, or other person who accesses or uses the Services.

By accessing the Services, creating an account, submitting information, or placing an order, you agree to these Terms of Service and the policies incorporated into them. If you do not agree, do not use the Services or place an order.

1. Related Store Policies

These Terms should be read together with our:

• Privacy Policy
• Refund Policy
• Shipping Policy
• Customer Care policies and procedures
• Product-specific terms, pre-order disclosures, final-sale notices, and promotional conditions displayed before purchase

These policies are incorporated into these Terms by reference. When a product page contains specific terms that conflict with a general store policy, the product-specific terms will apply to that product, except where prohibited by law.

2. Eligibility

You must be at least 18 years old or the age of legal majority where you live to place an order independently.

A person under the age of legal majority may use the Services only with the involvement and permission of a parent or legal guardian. The parent or legal guardian is responsible for the minor’s use of the Services and any resulting purchases.

If you use the Services on behalf of a company, organization, or another person, you represent that you have authority to bind that party to these Terms.

3. Store Platform

Our online store is hosted through Shopify. Shopify provides ecommerce, checkout, payment, hosting, and related technology that allows us to offer products and Services to you.

Your purchases are made from FLAMO unless a product page or checkout screen expressly identifies another seller. Shopify and other providers may separately apply their own terms and privacy policies to the services they provide.

4. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You agree to provide accurate, current, and complete information and to update that information when necessary.

You may not impersonate another person, create an account using false information, use another person’s payment information without authorization, or allow your account to be used for fraudulent or unlawful activity.

Please notify FLAMO promptly if you believe your account or login information has been compromised.

5. Product Information

We make reasonable efforts to display product descriptions, measurements, materials, colors, images, pricing, availability, and other information accurately.

Actual colors and product details may vary slightly because of screen settings, lighting, photography, editing, fabric, embroidery, thread, materials, handmade details, manufacturing tolerances, or production batches.

Minor variations that do not materially affect the product’s intended use are not necessarily defects. Nothing in this section limits your rights if a product is materially defective, damaged, incorrect, or not as described.

Packaging, labels, accessories, and minor product details may be updated when the overall nature and value of the product are not materially reduced.

6. Orders and Acceptance

Submitting an order is an offer to purchase the selected products under these Terms. An order confirmation acknowledges that we received your order but does not guarantee final acceptance, inventory availability, or fulfillment.

All orders are subject to:

• Payment authorization and verification
• Fraud and security review
• Inventory or production availability
• Applicable purchase limits
• Accurate customer and delivery information
• Compliance with these Terms and applicable law

We may accept, decline, limit, or cancel an order for a lawful reason, including suspected fraud, payment failure, inventory errors, pricing errors, technical problems, unauthorized reselling, policy abuse, legal restrictions, or an inability to fulfill the order.

If we cancel an order after payment has been collected, we will issue the appropriate refund for the canceled and unfulfilled portion to the original payment method, unless you expressly agree to another lawful resolution.

7. Prices, Payments, and Taxes

Prices are displayed in the currency identified on the website or at checkout. Shipping charges, taxes, duties, and other applicable charges may be added during checkout.

You authorize FLAMO and its payment providers to charge the payment method submitted for the total amount shown at checkout.

You represent that you are authorized to use the submitted payment method and that the billing information you provide is accurate.

Prices, products, promotions, and availability may change before an order is submitted. Changes will not ordinarily affect an accepted order unless a clear pricing, listing, or technical error occurred.

If a product is listed at an obviously incorrect price, we may contact you for instructions or cancel and refund the affected item.

8. Promotions and Discount Codes

Promotions, giveaways, discount codes, gifts with purchase, and special offers may be subject to separate terms, expiration dates, product exclusions, purchase requirements, geographic restrictions, and usage limits.

Unless expressly stated otherwise:

• Discounts cannot be combined.
• Discount codes have no cash value.
• Discounts cannot be applied retroactively after an order is submitted.
• Promotions are available only while supplies last.
• Promotional benefits may be removed if an order no longer satisfies the stated requirements.

We may cancel or correct a promotion affected by fraud, unauthorized distribution, technical error, or misuse.

9. Pre-Orders and Made-to-Order Products

A pre-order is a purchase of a product that is not ready for immediate shipment. Pre-order products may be manufactured, ordered, allocated, or secured based on customer demand.

Each pre-order product page will provide an estimated production or shipping window when available. Pre-order dates are estimates rather than guaranteed delivery dates, but we will maintain a reasonable basis for any shipping estimate we advertise.

Production or shipping may be affected by manufacturing schedules, materials, supplier delays, quality-control requirements, customs, carrier movement, holidays, weather, high order volume, or events outside our reasonable control.

If we cannot ship within the advertised or legally required time, we will provide an appropriate delay notice. Where required by law, we will give you the opportunity to consent to the revised shipping timeline or cancel the affected unshipped merchandise for a full refund.

Pre-order purchases are otherwise subject to the cancellation and final-sale terms clearly disclosed before checkout. Those terms do not eliminate cancellation, refund, withdrawal, or other rights that cannot lawfully be waived.

Orders containing both in-stock and pre-order products may be held until all products are ready unless split shipping was offered and selected. The product page or checkout information will control.

10. Shipping and Delivery

Processing, shipping, and delivery dates are estimates unless expressly identified as guaranteed.

Delivery may be affected by order volume, product availability, carrier operations, weather, holidays, customs, government action, incorrect addresses, security reviews, and other circumstances outside our reasonable control.

FLAMO is not responsible for a carrier’s independent delay, missed scan, routing decision, or service interruption. However, this does not eliminate our obligation to provide the purchased merchandise or any consumer right that cannot lawfully be excluded.

Risk of loss and title to merchandise will transfer as determined by applicable law. Nothing in these Terms is intended to transfer risk earlier than permitted by law.

If your package is delayed, lost, damaged, or marked as delivered but cannot be located, please contact the carrier and submit a request through FLAMO Customer Care as soon as reasonably possible.

11. Address Accuracy and Returned Packages

You are responsible for reviewing your name, delivery address, apartment or unit number, email address, and other order information before submitting an order.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

If a package is returned because of an incorrect or incomplete address, refusal, unclaimed delivery, unpaid customs charges, or another customer-related issue, additional shipping charges may apply before the package is resent.

If a returned product is eligible for a refund instead of reshipment, original shipping charges and actual nonrefundable carrier costs may be deducted where permitted by law and disclosed in our Refund Policy.

12. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by the FLAMO Refund Policy and any final-sale or product-specific terms displayed before purchase.

Products clearly marked “final sale,” “no returns,” “custom,” “personalized,” “made to order,” or with similar language are not eligible for discretionary returns unless FLAMO approves an exception or applicable law requires a remedy.

A final-sale designation does not eliminate rights that cannot lawfully be waived, including applicable rights involving defective, damaged, materially misdescribed, counterfeit, or incorrect merchandise.

Approved returned products must satisfy the conditions stated in our Refund Policy. Depending on the circumstances, customers may be responsible for return shipping, original shipping charges, or a disclosed restocking fee where permitted by law.

Approved refunds will ordinarily be issued to the original payment method. Store credit or a gift card will not replace a legally required monetary refund unless you voluntarily select that option or applicable law permits it.

Financial institutions and payment providers may require additional processing time after FLAMO issues a refund.

13. Damaged, Missing, or Incorrect Products

Claims involving damaged, defective, missing, or incorrect products should be submitted promptly through FLAMO Customer Care.

We may reasonably request:

• Your order number
• The name and email address used at checkout
• A clear description of the issue
• Photographs or video of the product and packaging
• A photograph of the shipping label
• Other information reasonably needed to investigate the claim

Failure to provide reasonably available information may delay our review. We will not require documentation that is impossible to provide or deny a valid statutory remedy solely because a particular photograph is unavailable.

Do not discard damaged merchandise, packaging, or shipping materials until we confirm that they are no longer needed for the claim.

14. Order Cancellations by FLAMO

We may cancel all or part of an order when reasonably necessary because of:

• Inventory or production unavailability
• A material pricing or listing error
• Payment failure or reversal
• Suspected fraud or unauthorized payment activity
• Purchase-limit violations or suspected unauthorized reselling
• Legal, safety, sanctions, export, or carrier restrictions
• Misuse of promotions, claims, returns, or customer accounts
• Events that make fulfillment impossible or commercially impracticable

If we cancel an unfulfilled product after collecting payment, we will provide the appropriate refund for that product.

15. Fraud, Chargebacks, and Policy Abuse

You may not engage in fraud, false claims, payment abuse, return abuse, promotion abuse, or manipulation of our systems or customer care process.

Prohibited conduct includes:

• Submitting knowingly false, misleading, or materially exaggerated claims
• Submitting fabricated, altered, AI-generated, or misleading evidence as authentic documentation
• Using payment information without authorization
• Falsely claiming that merchandise was not received, was damaged, or was missing
• Returning substituted, used, altered, counterfeit, or unrelated merchandise
• Filing a chargeback after receiving and retaining merchandise without a good-faith basis
• Creating multiple accounts to avoid purchase or promotional limits
• Attempting to interfere with checkout, payment, security, inventory, or website systems

We may investigate suspected abuse, preserve relevant records, restrict accounts, cancel pending orders, refuse future transactions, or provide truthful information to payment providers, carriers, insurers, platforms, or authorities as permitted by law.

Nothing in these Terms prevents you from exercising a lawful, good-faith right to dispute an unauthorized or incorrect charge.

16. Respectful Customer Care and Right to Refuse Service

FLAMO is committed to providing respectful customer care. Customers are expected to communicate with our team respectfully.

Threats, harassment, discriminatory abuse, repeated profanity directed at team members, doxxing, intimidation, stalking, or conduct that creates a safety risk will not be tolerated.

We may restrict communications, accounts, purchases, or access to the Services for lawful and legitimate business reasons, including fraud, abuse, security concerns, threats, repeated policy violations, or conduct that prevents our team from providing safe and effective service.

FLAMO will not refuse service for an unlawfully discriminatory reason. If we cancel an unfulfilled order, any refund legally due will still be processed.

17. FLAMO Intellectual Property

The Services contain materials owned by, licensed to, or lawfully used by FLAMO, including FLAMO branding, logos, original artwork, original product designs, photography, videos, graphics, layouts, written content, packaging designs, website elements, and other creative materials.

FLAMO-owned materials are protected by applicable copyright, trademark, trade dress, unfair competition, and other intellectual property laws.

Except as expressly permitted in writing, you may not:

• Copy, reproduce, distribute, publish, or publicly display FLAMO-owned materials
• Modify, trace, imitate, or create derivative works from FLAMO-owned artwork or designs
• Manufacture or sell unauthorized reproductions of FLAMO products
• Use FLAMO names, logos, images, or branding in a way that suggests affiliation or authorization
• Scrape, download, or collect website materials for commercial use or artificial intelligence training
• Remove copyright, trademark, attribution, watermark, or ownership notices

No right or license is granted by implication, estoppel, or otherwise except the limited right to access the Services for personal, noncommercial shopping and informational purposes.

18. Third-Party Intellectual Property and No Affiliation

Third-party names, trademarks, service marks, characters, titles, films, attractions, logos, artwork, and other intellectual property belong to their respective owners.

FLAMO is an independent brand and is not affiliated with, endorsed by, sponsored by, authorized by, approved by, or licensed by The Walt Disney Company, Disney Enterprises, Inc., Lucasfilm Ltd., Pixar, Marvel, or any of their parents, subsidiaries, affiliates, parks, studios, or related entities, unless an individual product page expressly states that the particular product is officially licensed.

The appearance of a third-party name or reference on the Services does not by itself indicate sponsorship, endorsement, authorization, partnership, or affiliation.

No third-party rights holder is responsible for FLAMO’s website, products, customer service, orders, shipping, returns, or business operations.

Nothing in these Terms grants you permission to reproduce or use intellectual property belonging to FLAMO or any third party.

19. Copyright and Trademark Concerns

FLAMO respects the intellectual property rights of others.

A rights holder or authorized representative who believes that material on the Services violates an intellectual property right may contact us at info@flamo.us.

A notice should identify:

• The protected work, trademark, or other right at issue
• The material claimed to be infringing and its location on the Services
• The rights holder or authorized representative
• Reliable contact information
• A good-faith explanation of the claimed violation
• Documentation of ownership or authorization when reasonably available

We may remove, restrict, or investigate disputed material when appropriate. Submitting a knowingly false or materially misleading infringement notice may have legal consequences.

20. Reviews, Photographs, and Other Submissions

If you submit a review, photograph, video, testimonial, comment, suggestion, social media tag, or other content to FLAMO, you represent that:

• The submission is truthful and reflects your genuine experience.
• You own the submission or have permission to provide it.
• The submission does not violate another person’s privacy, publicity, copyright, trademark, or other rights.
• The submission does not contain unlawful, threatening, discriminatory, defamatory, fraudulent, or malicious content.

By submitting content for publication or tagging FLAMO in content intended to be shared, you grant FLAMO a nonexclusive, worldwide, royalty-free license to reproduce, format, display, distribute, and use that content in connection with our website, social media, advertising, customer communications, and other business materials, subject to applicable law and our Privacy Policy.

This license does not transfer ownership of your content to FLAMO.

We may moderate or remove submissions for legitimate reasons, but we do not promise to publish every submission. We will not condition publication solely on a review being favorable.

21. Prohibited Uses

You may not use the Services to:

• Violate any applicable law or regulation
• Infringe intellectual property, privacy, publicity, or other rights
• Transmit malware, malicious code, or harmful technology
• Attempt unauthorized access to accounts, data, checkout, or systems
• Scrape, crawl, harvest, or copy content through unauthorized automated means
• Interfere with website security, performance, inventory, or transactions
• Send spam, phishing messages, or deceptive communications
• Impersonate FLAMO, a FLAMO representative, or another person
• Use the Services for fraudulent, abusive, or unlawful purposes

We may suspend or terminate access when we reasonably believe these restrictions have been violated.

22. Third-Party Tools, Links, and Services

The Services may rely on or link to third-party providers, including Shopify, payment processors, financing providers, shipping carriers, customer-support platforms, analytics providers, advertising platforms, social media services, and other applications.

Third-party services may be governed by separate terms and privacy policies. FLAMO does not control every aspect of those services and is not responsible for a third party’s independent website, content, outage, security practice, or conduct.

Nothing in this section eliminates a responsibility that FLAMO cannot lawfully delegate or exclude.

23. Privacy

Our collection, use, retention, and disclosure of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that you have reviewed the Privacy Policy. Your use of the Services does not constitute consent to data processing when applicable law requires a separate, affirmative form of consent.

24. Electronic Communications

By placing an order or contacting Customer Care, you agree that we may send transactional communications concerning your order, payment, account, delivery, refund, claim, security, policy request, or customer service matter.

Transactional communications are not marketing messages and may continue even if you unsubscribe from promotional communications.

We will send promotional email or SMS communications only as permitted by law and according to your marketing preferences. You may unsubscribe using the instructions included in the communication.

Message and data rates may apply to SMS communications depending on your mobile plan.

25. International Orders

International customers are responsible for reviewing local import restrictions and providing information required for customs clearance.

Unless checkout expressly states otherwise, the recipient is responsible for applicable import duties, taxes, brokerage fees, customs charges, and local carrier fees.

International shipments may be opened, inspected, delayed, rejected, or returned by customs or local authorities. FLAMO does not control these processes.

If a package is returned because the recipient refused delivery, failed to pay required charges, failed to complete customs procedures, or provided an undeliverable address, any refund will be handled under our Refund Policy and applicable law.

Consumers outside the United States may have mandatory legal rights that apply in addition to these Terms. Nothing in these Terms limits a right that cannot legally be waived.

Where European Union, European Economic Area, United Kingdom, or other applicable law provides a right to withdraw from an eligible online purchase, that right will apply despite any conflicting general final-sale language. Certain custom, personalized, sealed, or other legally exempt products may not qualify for withdrawal.

26. Service Availability and Modifications

We may modify, suspend, update, or discontinue features of the Services for maintenance, security, legal, technical, or business reasons.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available on every device or in every location.

We may correct errors, update information, or remove content without notice when reasonably necessary. Changes to the website do not eliminate obligations relating to previously accepted orders.

27. Disclaimer of Warranties

To the fullest extent permitted by law, the website and online Services are provided on an “as available” basis.

FLAMO does not guarantee that every website feature will be uninterrupted, error-free, completely secure, or compatible with every device.

This disclaimer does not exclude:

• An express product warranty provided by FLAMO
• An implied warranty that cannot legally be excluded
• A statutory product guarantee or right of conformity
• A remedy involving defective, unsafe, counterfeit, or materially misdescribed merchandise
• Any other consumer right that cannot lawfully be waived

28. Limitation of Liability

To the fullest extent permitted by law, FLAMO will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Services, including loss of profits, data, opportunity, goodwill, or business interruption.

To the fullest extent permitted by law, FLAMO’s total liability arising from a particular product or order will not exceed the amount you paid to FLAMO for the product or order giving rise to the claim.

These limitations do not apply to:

• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Death or personal injury where liability cannot be excluded
• Violation of a nonwaivable statutory consumer right
• Any liability that applicable law does not permit us to exclude or limit

Some jurisdictions do not allow certain warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

29. Events Outside Our Reasonable Control

FLAMO will not be responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labor disruption, utility failure, internet outage, cyberattack, government action, customs action, supply shortage, manufacturing interruption, or carrier disruption.

We will make reasonable efforts to communicate material delays and determine an appropriate solution.

This section does not eliminate any cancellation, delay-notice, refund, withdrawal, or other consumer right required by applicable law.

30. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to any mandatory consumer right to bring a claim elsewhere, disputes relating to these Terms or the Services will be handled in the state or federal courts with appropriate jurisdiction in San Diego County, California.

Nothing in this section prevents an eligible party from bringing a claim in small claims court or using another dispute process required by applicable law.

31. Changes to These Terms

We may update these Terms to reflect changes to our Services, policies, technology, business practices, or legal obligations.

The revised Terms will be posted with an updated “Last Updated” date. Where required by law, we will provide additional notice before a material change takes effect.

Changes apply prospectively from their effective date. The terms and product disclosures in effect when an order was submitted will generally govern that transaction, unless applicable law requires otherwise.

Your continued use of the Services after revised Terms take effect constitutes acceptance of the revised Terms.

32. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed, and the remaining provisions will continue in effect.

A failure by FLAMO to enforce a provision does not waive our right to enforce it later.

These Terms, together with the policies and product-specific disclosures incorporated into them, constitute the entire agreement between you and FLAMO concerning your use of the Services and purchases from the store.

33. Assignment

You may not transfer your rights or obligations under these Terms without our written consent.

FLAMO may transfer these Terms as part of a merger, acquisition, financing, restructuring, sale of assets, or transfer of the business, subject to applicable law and your existing consumer rights.

34. Contact Information

Questions about these Terms may be submitted through the following channels:

Email: info@flamo.us

Customer Care: Submit a request

Mailing Address:
FLAMO
P.O. Box 740102
San Diego, California 92174
United States

Customer Care response times are estimates and do not extend a legal deadline, chargeback deadline, carrier claim deadline, or statutory cancellation period.