Aviso legal

Last Updated: August 5, 2026

Thank you for supporting FLAMO. This Legal Notice provides important information about our business, website, intellectual property, official communication channels, and store policies.

Your access to and use of the FLAMO website, online store, products, content, Customer Care channels, and related services are governed by our Terms of Service and the other policies linked below.

If this Legal Notice conflicts with a product-specific disclosure, checkout disclosure, or another FLAMO policy, the more specific term will generally apply to that transaction, except where applicable law provides otherwise.

1. Business Information

Business and Brand Name: FLAMO
Owner and Authorized Contact: Omar Torres
Primary Business Location: San Diego, California, United States
Mailing Address: FLAMO, P.O. Box 740102, San Diego, California 92174, United States
Legal and Business Notices: omar@flamo.us
General Inquiries: info@flamo.us
Order Support: orders@flamo.us

Important: The mailing address above is not an authorized return address and is not available for walk-in customer service, package drop-offs, or in-person returns.

Do not mail merchandise, returns, exchanges, damaged products, or other packages without written authorization and return instructions from FLAMO. Unauthorized packages may be delayed, refused, or returned to the sender where permitted by law.

2. Official FLAMO Website and Social Accounts

Website: www.flamo.us
Instagram: @flamo.us
TikTok: @flamo.us
Discord: Official FLAMO Discord

Customer support communications should come from an email address ending in @flamo.us or through an official Shopify-generated communication connected to your FLAMO order.

FLAMO will never ask you through social media to provide your account password, full payment-card number, card security code, complete bank login information, payment through gift cards, or payment through cryptocurrency.

Do not publicly post your order number, shipping address, telephone number, payment information, or other private account information on social media.

Suspicious accounts, messages, websites, or payment requests claiming to represent FLAMO should be reported to info@flamo.us.

3. Independent Brand and No-Affiliation Notice

FLAMO is an independently owned brand.

Unless a specific product is expressly identified by FLAMO as officially licensed, FLAMO and its products are not affiliated with, endorsed by, sponsored by, authorized by, approved by, or licensed by The Walt Disney Company, Disney Enterprises, Inc., Lucasfilm Ltd., Pixar, Marvel, or any of their respective parent companies, subsidiaries, affiliates, studios, parks, properties, or related entities.

Third-party company names, brand names, titles, characters, films, attractions, logos, artwork, trademarks, service marks, and other intellectual property belong to their respective owners.

The appearance of a third-party name, reference, or property on the FLAMO website does not by itself indicate an official partnership, sponsorship, endorsement, authorization, approval, or license.

This no-affiliation notice is provided for transparency and to reduce potential confusion. It does not create a license, grant permission to use third-party intellectual property, or expand any right that FLAMO or a customer may otherwise have.

No third-party rights holder is responsible for FLAMO’s website, products, orders, customer service, production, fulfillment, shipping, returns, or business operations.

4. FLAMO Intellectual Property

FLAMO claims intellectual property rights only in materials that FLAMO owns, created, commissioned, or is authorized to use.

FLAMO-owned materials may include original:

Branding and logos
Artwork and product designs
Product names and collection names
Photographs and videos
Graphics and website layouts
Written content and product descriptions
Packaging concepts and marketing materials
Other original creative materials

FLAMO does not claim ownership of intellectual property belonging to an identified third party.

Except as permitted by applicable law or expressly authorized in writing, you may not:

Copy, reproduce, publish, distribute, or commercially display FLAMO-owned materials
Modify, trace, imitate, or create derivative works from FLAMO-owned artwork or designs
Manufacture or sell unauthorized reproductions of FLAMO products
Use FLAMO branding in a way that falsely suggests affiliation, sponsorship, approval, or authorization
Remove ownership notices, watermarks, copyright notices, or attribution
Scrape or collect FLAMO content for unauthorized commercial use or artificial intelligence training

Unauthorized use may result in content-removal requests, platform reports, cease-and-desist communications, legal claims, or other lawful enforcement action.

5. Copyright, Trademark, and Rights-Holder Concerns

FLAMO respects the intellectual property rights of others.

A rights holder or authorized representative who believes that content appearing on the FLAMO website violates a copyright, trademark, publicity right, or other intellectual property right may contact:

Rights-Holder Contact: omar@flamo.us

Please include:

The name of the rights holder
The identity and contact information of the person submitting the notice
A description of the protected work, trademark, or other right involved
The specific FLAMO material being questioned
The exact website location or product page involved
A good-faith explanation of the concern
Documentation showing ownership or authorization when reasonably available
A statement confirming that the information submitted is accurate

FLAMO may review, restrict, remove, modify, or investigate disputed material when reasonably appropriate.

This contact information does not represent that FLAMO has registered a designated agent under the Digital Millennium Copyright Act or that every submission qualifies as a formal statutory notice.

6. Orders and Store Policies

All orders are subject to payment approval, fraud and security review, inventory or production availability, shipping restrictions, purchase limits, fulfillment capacity, accurate customer information, and compliance with FLAMO policies.

FLAMO may decline, limit, correct, or cancel an order for a lawful and legitimate reason, including:

Payment failure or suspected unauthorized payment activity
Inventory, production, or listing errors
Technical or checkout errors
Purchase-limit violations
Suspected fraud, policy abuse, or unauthorized reselling
Legal, safety, sanctions, customs, export, or carrier restrictions
An inability to fulfill the order

If FLAMO cancels unfulfilled merchandise after collecting payment, FLAMO will issue the appropriate refund for the canceled merchandise to the original payment method unless the customer voluntarily agrees to another lawful resolution.

A materially different replacement or substitute product will not be sent without the customer’s approval.

7. Pre-Orders and Delayed Fulfillment

A pre-order is a purchase of a product that is not ready for immediate shipment. Pre-order products may be manufactured, ordered, allocated, or secured according to customer demand.

Each pre-order is governed by the estimated production or shipping window disclosed on the applicable product page, during checkout, in the order confirmation, through FLAMO Drop Status, or in an official FLAMO customer communication.

Pre-order timelines may be affected by manufacturing, material availability, quality control, suppliers, customs, international freight, carriers, weather, holidays, or circumstances outside FLAMO’s reasonable control.

If FLAMO cannot ship within the promised timeframe, FLAMO may provide an updated shipment estimate and any cancellation or refund option required by applicable law.

Customers will not be required to accept a materially extended delay, substitute product, gift card, or store credit when applicable law requires the option of a monetary refund.

General social media or FLAMO Drop Status updates do not replace an individual delay notice or customer consent when individual notice or consent is required.

8. Shipping and Delivery

Processing, shipping, and delivery dates are estimates unless FLAMO expressly provides a written guaranteed delivery commitment.

After a package is accepted by a shipping carrier, the carrier controls transportation, routing, scanning, and delivery operations.

FLAMO does not control a carrier’s independent delay, missed scan, routing decision, weather interruption, or service outage. However, nothing in this Legal Notice transfers risk earlier than permitted by law or eliminates any customer remedy that FLAMO cannot legally exclude.

Shipping, processing, tracking, address changes, lost packages, delivered-package claims, returned packages, and international shipments are governed by the FLAMO Shipping & Processing Policy.

9. Missing, Damaged, or Incorrect Products

Customers are encouraged to report damaged, missing, defective, or incorrect products within seven calendar days after delivery so FLAMO can preserve evidence and pursue any available carrier, fulfillment, or insurance claim.

Customers should preserve the product, packaging, shipping label, packing materials, and packing slip until FLAMO confirms they are no longer needed.

FLAMO may reasonably request order information, photographs, video, tracking information, carrier documentation, or other available information needed to investigate a claim.

Missing information may delay review or affect the availability of a carrier or insurance remedy. FLAMO will not automatically deny a legally valid remedy solely because a particular photograph is unavailable.

Submit a Claim: FLAMO Customer Care Center

10. Returns, Exchanges, Refunds, and Final-Sale Products

Returns, exchanges, cancellations, and refunds are governed by the FLAMO Refund Policy and any product-specific terms displayed before checkout.

Submitting a return, exchange, cancellation, or refund request does not guarantee approval.

Products identified before purchase as final sale, custom, personalized, made to order, or otherwise ineligible for discretionary returns will be handled according to the disclosures provided before checkout.

A final-sale designation does not eliminate any right or remedy that cannot legally be waived, including applicable rights involving defective, damaged, incorrect, counterfeit, or materially misdescribed merchandise.

Do not mail merchandise to FLAMO without written return authorization and instructions.

11. Customer Care and Official Support Channels

Order-related requests must be submitted through an official FLAMO support channel.

Customer Care Center: Submit a request

Order Support: orders@flamo.us

Pre-Order Support: preorder@flamo.us

Returns and Exchanges: returns@flamo.us

Claims Support: claims@flamo.us

Social media comments, direct messages, tags, mentions, replies, and Discord messages are not official order-support channels.

Sending a direct message or posting a public comment does not create an official claim, change or cancel an order, preserve a carrier or return deadline, or guarantee that FLAMO has received the request.

Please submit only one request for the same issue. Duplicate forms, emails, or social media messages may create separate cases and delay review.

Requests are generally reviewed within 3–5 business days. Response estimates do not extend carrier claim deadlines, payment-dispute deadlines, return periods, statutory cancellation periods, or other legal deadlines.

12. Fraud, Abuse, and Respectful Communication

FLAMO may investigate suspected fraud, false claims, payment abuse, return abuse, promotion abuse, threats, harassment, or manipulation of the website, checkout, support, or claims process.

Knowingly submitting fabricated, altered, AI-generated, manipulated, or misleading evidence as authentic documentation may result in denial of the request, cancellation of pending orders, restriction of future purchases, preservation of relevant records, or truthful reporting to carriers, insurers, payment providers, platforms, or authorities where permitted by law.

This does not prevent a customer from using writing assistance to explain a truthful concern, submitting a good-faith claim, or exercising a lawful right to dispute an unauthorized or incorrect charge.

FLAMO may lawfully restrict communications, accounts, purchases, or access to Services because of:

Fraud or suspected unauthorized activity
Threats, harassment, stalking, intimidation, or discriminatory abuse
Repeated false or materially misleading claims
Chargeback, promotion, return, or policy abuse
Security or safety concerns
Repeated violations of FLAMO policies

FLAMO will not refuse service for an unlawfully discriminatory reason. Canceling or restricting future service does not eliminate any refund or remedy legally owed for an existing order.

13. Privacy

FLAMO’s collection, use, retention, and disclosure of personal information are described in the FLAMO Privacy Policy.

Privacy requests may be submitted to info@flamo.us or through the FLAMO Customer Care Center.

Do not send passwords, full payment-card numbers, card security codes, bank passwords, or unnecessary sensitive information through email, social media, or Customer Care forms.

14. Website Accessibility

FLAMO is committed to making its website and customer experience accessible to as many people as reasonably possible.

If you experience difficulty accessing information, completing a purchase, or using a FLAMO website feature, contact:

Accessibility Assistance: info@flamo.us

Please identify the page, feature, product, or information involved and describe the assistance needed. FLAMO will make reasonable efforts to provide the information or assistance through an accessible alternative.

15. Website and Service Availability

FLAMO may update, correct, modify, suspend, or discontinue website content or features for maintenance, security, legal, technical, or business reasons.

FLAMO does not guarantee that every website feature will always be uninterrupted, error-free, completely secure, or compatible with every device.

Website changes do not eliminate obligations relating to previously accepted orders.

16. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, the FLAMO website and online Services are provided on an “as available” basis.

To the fullest extent permitted by law, FLAMO will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the website or Services.

To the fullest extent permitted by law, FLAMO’s total liability arising from a particular product or order will not exceed the amount paid to FLAMO for the product or order giving rise to the claim.

These limitations do not apply to:

Fraud or fraudulent misrepresentation
Gross negligence or willful misconduct
Death or personal injury where liability cannot legally be excluded
A violation of a nonwaivable statutory consumer right
An express product warranty provided by FLAMO
Any liability that applicable law does not permit FLAMO to exclude or limit

Some jurisdictions do not allow particular warranty exclusions or liability limitations. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

17. Governing Law

This Legal Notice and use of the FLAMO website are governed by the laws of the State of California, without regard to conflict-of-law principles.

Nothing in this section eliminates a mandatory right that allows a customer to bring a claim in another jurisdiction, use small claims court, or rely on consumer protections that cannot legally be waived.

18. Policy Links

19. Updates to This Legal Notice

FLAMO may update this Legal Notice to reflect changes to our website, Services, business practices, store policies, or legal obligations.

The current version will be posted with an updated “Last Updated” date. Where required by law, additional notice will be provided before a material change takes effect.

Changes apply prospectively. The terms, product disclosures, and store policies presented when an order was submitted will generally govern that transaction unless applicable law requires otherwise.