Información de contacto
Contact FLAMO
Customer Care & Support Information
FLAMO is a family-owned business with most inquiries handled personally. Using the correct email or form helps us review your request faster and more accurately.
Before sending a DM, please check the sections below. Most order questions, pre-order updates, address changes, returns, damaged items, and missing package claims must be submitted through the correct email or Customer Care form so we can properly review them.
Most Common Questions
These are the most common questions we receive through DMs and email:
- Where is my order?
- When will my pre-order ship?
- Can I change my shipping address?
- My tracking has not updated.
- My package says delivered, but I do not have it.
- My item arrived damaged.
- I am missing an item from my order.
- Can I return or exchange my item?
- How do I collaborate with FLAMO?
For fastest help: Include your order number, full name, email used at checkout, clear details, and photos if your item or package is damaged.
Order Help & Pre-Orders
Use these emails for anything related to an existing order, order verification, or pre-order updates.
Order Updates / Verification: orders@flamo.us
Pre-Order Questions: preorder@flamo.us
Order Information Requests: orderinforequest@flamo.us
Address Changes: addresschange@flamo.us
Please remember that pre-order timelines may vary due to production, supplier delays, carrier delays, customs, holidays, or circumstances outside of our control.
Returns, Exchanges & Claims
Use these emails for return requests, exchange requests, damaged items, missing items, or package issues.
Returns / Exchanges: returns@flamo.us
Damaged / Missing Claims: claims@flamo.us
Damaged or missing item claims should include clear photos of the package, product, shipping label, and any visible damage.
Claims without proper details, photos, or order information may take longer to review or may be denied.
General Support
For general questions, assistance, website questions, or support not related to orders, returns, exchanges, or claims, contact:
General Inquiries: info@flamo.us
Customer Care Page: Submit a request through the FLAMO Customer Care Center
Collaborations, Marketing & Media
For brand partnerships, collaborations, marketing opportunities, media requests, or social media opportunities, use the most relevant contact below.
Collaborations: collabs@flamo.us
Marketing: marketing@flamo.us
Media Requests: media@flamo.us
Promotions: promo@flamo.us
Social Media Support
You may DM us for simple questions, community messages, reposts, tags, or general social media support. However, order issues should be sent through the correct email or Customer Care form.
Instagram: ig@flamo.us
TikTok: tiktok@flamo.us
Please do not send private payment information, passwords, or sensitive personal details through DMs. FLAMO will never ask for that information on social media.
Billing & Sales
Billing: billing@flamo.us
Sales: sales@flamo.us
Response Times
FLAMO is managed personally by our team. Responses are typically reviewed within 3–5 business days.
Business days are Monday through Friday, excluding official holidays.
Requests submitted on weekends, holidays, launch days, or high-volume order periods may be reviewed on the next business day.
Mailing Address
FLAMO
P.O. BOX 740102
San Diego, California 92174
Important Notes
Providing false information, AI-generated claims, misleading documentation, edited screenshots, or fraudulent details may result in denial of your request.
FLAMO may permanently restrict access to services or take legal action where applicable.
Proper documentation, photos, order numbers, and clear details help ensure the fastest response.
For fastest attention: Always submit inquiries to the relevant email above or through our Customer Care Center.