Política de envío
Shipping & Processing Policy
Last Updated: January 3, 2026
FLAMO is a small, family-owned business. Every order is handled personally with care. Please review this policy before placing an order. By purchasing from FLAMO, you agree to the shipping and processing terms below.
Important Summary
- In-stock items: Processed within 7–10 business days.
- Pre-orders already in production: Estimated to ship in 3–4 weeks.
- Pre-orders starting production: Estimated to ship in 4–7 weeks.
- Orders with in-stock and pre-order items ship together once all items are ready.
- Processing times exclude weekends and major U.S. holidays.
Processing Times
Processing time is the time needed for FLAMO to prepare, verify, pack, and fulfill your order before it is handed to the shipping carrier.
Processing times exclude weekends and major U.S. holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Peak periods, launch days, holidays, high order volume, supplier delays, or circumstances outside of our control may require additional processing time.
Pre-Orders
Pre-order items are made, ordered, or secured based on customer demand and production timelines.
Pre-order timelines are estimates and may change due to production schedules, supplier delays, material availability, customs processing, carrier delays, high order volume, holidays, or global disruptions.
Pre-orders cannot be canceled due to production or shipping delays alone.
Mixed Orders
If your order includes both in-stock and pre-order items, your full order may ship together once all items are ready.
If you need in-stock items sooner, please place separate orders when possible.
Shipping & Tracking
Tracking information is sent once your order has been fulfilled and handed to the shipping carrier.
Tracking may not update immediately. Carrier scans can be delayed during weekends, holidays, high-volume periods, weather events, or transit disruptions.
Delivery dates are estimates and are not guaranteed.
Carrier Responsibility
Once your package leaves FLAMO and is accepted by the carrier, it is no longer in our physical possession or direct control.
FLAMO is not responsible for carrier delays, missed scans, lost packages, stolen packages, incorrect delivery, weather delays, holiday delays, customs inspections, carrier holds, or delivery issues caused by the carrier.
Customers are responsible for monitoring tracking and contacting the carrier directly for delivery-related issues once the package is in transit.
Address Accuracy
Customers are responsible for entering the correct shipping information before checkout.
Please confirm your name, shipping address, apartment or unit number, city, state, ZIP code, email, and contact information before placing your order.
FLAMO is not responsible for delivery issues, failed delivery, returned packages, lost packages, or delays caused by incorrect or incomplete addresses.
Address changes are not guaranteed once an order has started processing, been packed, or been handed to the carrier.
Lost, Stolen or Delayed Packages
If a package is delayed, marked delivered but not received, or appears lost in transit, customers should first contact the shipping carrier using the tracking number provided.
FLAMO may assist when possible, but carrier investigations, delivery confirmation, GPS scans, and claim decisions are handled by the carrier.
For packages marked delivered, please check your mailbox, front door, neighbors, building office, mailroom, parcel locker, or local carrier office before contacting FLAMO.
FLAMO is not responsible for stolen packages or carrier-confirmed delivery after the package leaves our possession.
International Orders
International customers are responsible for all import duties, taxes, customs fees, customs clearance, local carrier requirements, and country-specific delivery rules.
International shipping times may be longer due to customs processing, local carrier handling, and destination country policies.
FLAMO is not responsible for customs fees, duties, taxes, import restrictions, customs holds, returned packages due to unpaid fees, or delays caused by international shipping processes.
Risk of Loss
Once a package leaves our facility, all risk of loss, theft, delay, or damage caused by shipping or carrier handling transfers to the customer.
FLAMO is not liable for delays caused by third-party shipping companies, customs inspections, extreme weather events, incorrect customer information, carrier delivery errors, or events outside of FLAMO’s control.
False Claims & Fraud Protection
All shipping claims are reviewed carefully to protect our customers, our family, and our business.
Providing false information, fabricated stories, AI-generated claims, edited screenshots, misleading photos, false damage claims, or fraudulent documentation may result in denial of the request, permanent restriction from FLAMO services, cancellation of future orders, carrier or payment-provider reporting, and legal action where applicable.
Support & Contact
For help with shipping, processing, tracking, pre-orders, or order-related questions, contact FLAMO through the proper support channel.
Order Support: orders@flamo.us
Pre-Order Support: preorder@flamo.us
Customer Care: Submit a request through the FLAMO Customer Care Center
For fastest support, include your order number, full name, email used at checkout, clear explanation of the issue, and photos if your package or item is damaged.
FLAMO responses are typically reviewed within 3–5 business days. Business days are Monday through Friday, excluding official holidays.
Policy Agreement
By placing an order with FLAMO, you acknowledge and accept all terms of this Shipping & Processing Policy.
FLAMO reserves the right to update, modify, clarify, or change this policy at any time without prior notice. The version posted on our website is the current version.