Política de envío

Last Updated: August 5, 2026

FLAMO is an independently owned, FAMILIA-run small business. Every order is reviewed, prepared, and packed with care. This Shipping & Processing Policy explains our current processing schedule, pre-order timelines, delivery expectations, and procedures for shipping-related concerns.

By placing an order through FLAMO, you acknowledge this policy and any product-specific shipping information displayed on the product page, during checkout, in your order confirmation, or through an official FLAMO order update.

1. Important Shipping Summary

• In-stock orders: Orders placed by Sunday at 11:59 PM Pacific Time are scheduled to ship by the following Tuesday.
• Orders placed after the Sunday cutoff: These orders roll into the following week’s Tuesday shipping cycle.
• Standard domestic delivery: Delivery is generally estimated within 3–5 business days after the carrier physically accepts the package.
• Pre-order products: Pre-orders ship according to the estimated window disclosed on the product page, order confirmation, FLAMO Drop Status update, or official customer communication.
• Mixed orders: Orders containing both in-stock and pre-order products ship together after every product in the order is ready.
• No split shipping: FLAMO does not split mixed in-stock and pre-order orders. Customers who need in-stock products sooner must place a separate order.
• Business days: Monday through Friday, excluding recognized U.S. holidays.

Processing and delivery estimates are not guaranteed arrival dates unless FLAMO expressly provides a written guaranteed delivery commitment. Product-specific disclosures shown before checkout form part of this policy and control when they provide more specific information.

2. In-Stock Order Processing

FLAMO processes in-stock orders through a weekly shipping schedule.

In-stock orders completed by Sunday at 11:59 PM Pacific Time are scheduled to leave FLAMO by the following Tuesday. Orders completed after that cutoff will generally be included in the next Tuesday shipping cycle.

For example, an in-stock order placed on Monday will generally be scheduled for shipment on Tuesday of the following week.

Processing time is the period FLAMO uses to:

• Verify the order and payment
• Complete fraud and security review when necessary
• Verify the shipping address
• Inspect the merchandise
• Prepare and package the order
• Create the shipping label
• Transfer the package to the shipping carrier

An order may require additional processing time because of payment review, address verification, high order volume, a major product launch, a holiday, a technical issue, inventory reconciliation, or another circumstance affecting fulfillment.

3. Order Processing Sequence

Orders are not always fulfilled in numerical order.

FLAMO may process orders in batches according to:

• Product type or collection
• Color, size, style, or product variant
• In-stock or pre-order status
• Inventory availability or location
• Packaging requirements
• Address or payment verification
• Quality-control requirements
• Other operational fulfillment needs

A later order number shipping before an earlier order number does not necessarily mean the earlier order was skipped, forgotten, or processed incorrectly.

4. Pre-Orders

A pre-order is a purchase of a product that is not available for immediate shipment. Pre-order products may be manufactured, ordered, allocated, or secured according to customer demand.

Many FLAMO pre-order products are produced from scratch rather than pulled from ready-to-ship inventory.

The estimated shipping window for each pre-order will be disclosed on the applicable product page, order confirmation, FLAMO Drop Status update, or official customer communication.

Pre-order timelines may be affected by:

• Production and manufacturing schedules
• Material or component availability
• Quality-control inspections
• Supplier delays
• Customs processing
• International freight movement
• Carrier interruptions
• Weather or natural disasters
• Holiday closures
• Unexpected events outside FLAMO’s reasonable control

Ordering a pre-order product means you understand that the product is not ready for immediate shipment and acknowledge the estimated shipping window displayed before checkout.

Pre-order purchases are subject to the cancellation and final-sale terms disclosed on the product page and in the FLAMO Refund Policy. These terms do not eliminate any cancellation, refund, withdrawal, or consumer right that cannot legally be waived.

5. Pre-Order and Drop Updates

FLAMO may provide production, fulfillment, and shipping updates through:

• The FLAMO Drop Status page
• Track Your Drop links included in FLAMO emails
• Order confirmation emails
• Order-status pages
• Email or SMS updates
• Direct Customer Care communication

The FLAMO Drop Status page serves as the central update hub for active drops, pre-orders, sales events, fulfillment progress, completed drops, estimated shipping timelines, and important order notices.

Social media posts may provide supplemental updates but may not include every product-specific or order-specific detail.

Customers are responsible for reviewing official FLAMO communications sent to the email address or telephone number provided at checkout.

6. Shipping Delays and Customer Options

FLAMO makes reasonable efforts to maintain a valid basis for every processing or shipping estimate advertised on the website.

If we learn that we cannot ship an order within the promised window, we may provide a delay notice containing an updated estimated shipment date or an explanation that a revised date is not yet available.

Where required by law, customers will be given the opportunity to:

• Agree to the revised shipping timeline; or
• Cancel the affected unshipped merchandise and receive a full refund for that merchandise to the original payment method.

Posting a general update on social media or the FLAMO Drop Status page does not replace any individual delay notice or customer consent required by applicable law.

If FLAMO determines that an order cannot be fulfilled, we may cancel the affected merchandise and issue the appropriate refund.

A gift card or store credit will not replace a legally required monetary refund unless the customer voluntarily selects that option or applicable law permits it.

7. Lost, Damaged, or Delayed Incoming Inventory

FLAMO may occasionally experience a loss, delay, damage event, customs issue, or carrier problem involving inventory or production shipments before customer orders can be fulfilled.

If incoming inventory, production shipments, or merchandise intended for customer fulfillment is lost, damaged, delayed, or made unavailable, FLAMO may offer one or more of the following options:

• An updated production or fulfillment timeline
• A reproduction or replacement production option
• An alternative product, subject to customer approval
• Cancellation of the affected merchandise
• A refund to the original payment method
• Another lawful resolution agreed to by the customer

Available options will depend on inventory, production capacity, supplier availability, the circumstances of the loss, and applicable law.

Customers are not required to accept a replacement product, store credit, or materially extended shipping delay when applicable law provides a right to cancel and receive a refund.

8. Mixed In-Stock and Pre-Order Purchases

If an order contains both in-stock and pre-order products, the entire order will be held until every product is ready to ship.

The longest processing or pre-order timeline in the order will determine when the complete order ships.

FLAMO does not split orders containing both in-stock and pre-order products.

Customers who need in-stock products sooner must place the in-stock and pre-order products in separate transactions.

9. Separate Orders and Multiple Packages

Separate orders are processed independently and are not guaranteed to be combined.

Shipping charges paid on separately submitted orders are not automatically refundable, even when the orders are shipped near the same time or delivered together.

FLAMO may divide a single order into multiple packages when reasonably necessary because of:

• Product safety
• Packaging limitations
• Inventory location
• Carrier requirements
• Product size or weight
• Fulfillment or operational needs

If one order is divided into multiple packages, separate tracking information may be provided for each shipment.

FLAMO will not charge additional shipping solely because we choose to divide an order into multiple packages unless the customer requested and approved a shipping change.

10. Order Changes and Cancellation Requests

Requests to change or cancel an order are not guaranteed.

This includes requests involving:

• Shipping addresses
• Recipient names
• Product styles
• Colors or sizes
• Quantities
• Payment methods
• Discount codes
• Combining separate orders
• Separating products within one order

FLAMO may be unable to make changes after an order has entered processing, inventory has been allocated, production has begun, a shipping label has been created, or the package has been transferred to the carrier.

Submitting a change or cancellation request does not mean the request has been approved. The original order remains active unless FLAMO confirms the change or cancellation in writing.

This section does not limit any delay-cancellation, withdrawal, refund, or consumer right that cannot legally be waived.

11. Address Verification

FLAMO may use address-verification tools or manually review a shipping address before fulfillment.

If a shipping address cannot be verified, FLAMO may place the order on hold and contact the customer for a complete, corrected, or confirmed address.

Processing will resume after the required information is received and verified.

Time spent waiting for corrected, complete, or verified customer information is not included in the original processing estimate.

FLAMO may refuse to redirect a package to a materially different address when we cannot reasonably verify the request or when the requested change creates a fraud or security concern.

12. Shipping Address Accuracy

Customers are responsible for reviewing all shipping information before submitting an order, including:

• Full recipient name
• Street address
• Apartment, suite, or unit number
• City, state, and ZIP or postal code
• Country
• Email address
• Telephone number when required for delivery

FLAMO cannot guarantee that an address can be changed after an order has entered processing, has been packed, or has been transferred to the carrier.

If an incorrect or incomplete address was provided, the customer may be responsible for address-correction fees, return shipping, reshipment costs, or other actual carrier charges where permitted by law.

13. Tracking Information

Tracking information is generally sent to the email address or telephone number provided at checkout after a shipping label is created.

Creation of a shipping label does not necessarily mean the carrier has physically accepted or scanned the package.

Tracking may remain in a “label created,” “pre-shipment,” or similar status until the carrier completes its first physical scan.

Carrier scans may be delayed during:

• Weekends and holidays
• High-volume shipping periods
• Weather events
• Carrier service interruptions
• Regional transportation delays

Customers are responsible for monitoring the tracking information provided and contacting FLAMO promptly if a package appears significantly delayed, damaged, lost, or incorrectly delivered.

14. Automated Delivery Estimates

Shopify, Shop, a shipping carrier, or another third-party platform may display an automated processing or delivery estimate.

Automated delivery estimates generally apply only after shipment unless expressly stated otherwise.

An automated third-party estimate does not replace:

• A FLAMO pre-order production window
• A product-specific processing disclosure
• An official FLAMO delay notice
• A FLAMO Drop Status update
• A written delivery commitment made directly by FLAMO

The product page, checkout disclosure, order confirmation, and official FLAMO communication control when they provide more specific information.

15. Delivery Estimates

Standard domestic delivery is generally estimated within 3–5 business days after the shipping carrier physically accepts the package.

Delivery estimates are provided for convenience and are not guaranteed unless a guaranteed carrier service was specifically purchased and expressly identified as guaranteed.

Processing time and carrier transit time are separate.

Selecting an expedited carrier service does not automatically shorten FLAMO’s processing schedule or a product’s pre-order production timeline.

A delivery estimate may change because of carrier operations, weather, holidays, customs, an incorrect address, regional disruptions, security concerns, or another event outside FLAMO’s reasonable control.

16. Trips, Holidays, and Personal Deadlines

FLAMO does not guarantee delivery before a customer’s vacation, Disney trip, birthday, holiday, game, event, celebration, photoshoot, or other personal deadline unless FLAMO provides an express written guaranteed delivery commitment.

Customers purchasing for a specific date should allow additional time and should not rely on a processing estimate, pre-order timeline, or carrier delivery estimate as a guaranteed arrival date.

Missing a personal event or travel date does not automatically make an order eligible for cancellation, refund, replacement, or expedited shipping unless required by law or approved under the FLAMO Refund Policy.

17. Carrier Delays, Loss, and Damage

After a package is accepted by the shipping carrier, the carrier controls its transportation, routing, scanning, and delivery operations.

FLAMO does not control independent carrier delays, missed scans, routing errors, weather interruptions, or service outages. However, this does not eliminate any responsibility or consumer remedy that FLAMO cannot legally exclude.

If a shipment is lost, damaged, or significantly delayed, FLAMO may assist with:

• Reviewing available tracking information
• Opening or supporting a carrier investigation
• Submitting an eligible carrier or insurance claim
• Requesting delivery confirmation or available scan information
• Determining the appropriate resolution under our policies and applicable law

Carrier investigations and claims may require customer cooperation. Failure to provide reasonably requested and available information may delay or prevent completion of a carrier or insurance claim.

18. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address on the order is correct.
• Check your mailbox, front entrance, side entrance, garage, parcel locker, mailroom, leasing office, or other secure delivery area.
• Ask members of your household, neighbors, building staff, or property management whether they accepted the package.
• Allow up to 24–48 hours for a package that may have received an early delivery scan.
• Contact the carrier using the tracking number and request delivery details.
• Submit a request through FLAMO Customer Care if the package remains missing.

A carrier delivery scan does not automatically determine the outcome of every claim.

FLAMO may review the tracking history, address information, delivery confirmation, carrier findings, prior claims, delivery photographs, GPS information when available, and other relevant information before determining the appropriate resolution.

19. Stolen Packages

FLAMO cannot control theft or unauthorized removal of a package after delivery.

Customers are encouraged to use a secure delivery address, monitor tracking, arrange for someone to receive valuable orders, or use an available carrier hold or pickup option.

If a delivered package is believed to have been stolen, the customer may be asked to:

• Contact the shipping carrier
• Contact building management or local delivery personnel
• Provide available security footage or delivery information
• File a police or theft report when reasonably appropriate
• Complete documentation required by a carrier or shipping insurer

Replacement or reimbursement for a stolen package is not guaranteed and will depend on available evidence, carrier findings, applicable shipping protection, FLAMO policies, and applicable law.

20. High-Value and Limited-Release Shipments

FLAMO may add shipping insurance, signature confirmation, identity verification, address verification, or other delivery protections to:

• High-value orders
• Limited-release products
• Fraud-sensitive transactions
• Replacement shipments
• Orders with prior delivery concerns
• Other shipments requiring additional protection

If a signature is required, the customer is responsible for monitoring tracking and arranging acceptance, redelivery, or carrier pickup.

Failure to sign for or retrieve a signature-required package may result in the package being returned and may require payment of additional reshipping costs where permitted by law.

21. Returned and Undeliverable Packages

A package may be returned to FLAMO because of:

• An incorrect or incomplete address
• An unclaimed delivery
• Refusal by the recipient
• Failed delivery attempts
• An inaccessible delivery location
• Failure to sign for or retrieve the package
• Unpaid customs duties or import charges
• A carrier or customs restriction

If a package is returned, FLAMO will contact the customer using the contact information provided with the order or review the order to determine the appropriate next step.

The customer must respond within the period stated in FLAMO’s return-to-sender communication and pay any applicable reshipping charge before the package is sent again.

Additional shipping charges may be required when the return resulted from customer-provided information, refusal, an unclaimed package, failure to retrieve a package, or unpaid import charges.

If the customer does not respond within the stated period, the order may be refunded, credited, held, or otherwise handled according to the FLAMO Refund Policy and applicable law.

Original shipping charges and actual nonrefundable carrier costs may be deducted from an eligible refund where permitted by law and disclosed in the FLAMO Refund Policy.

22. Damaged, Missing, or Incorrect Products

Shipping or fulfillment concerns should be submitted through FLAMO Customer Care as soon as reasonably possible after delivery.

Customers are encouraged to report damaged, missing, defective, or incorrect products within seven calendar days after delivery so that FLAMO can preserve evidence and pursue applicable carrier, fulfillment, or insurance claims.

Reporting an issue outside this recommended period may affect the availability of carrier or insurance remedies, but it does not eliminate any consumer right that cannot legally be waived.

Depending on the claim, we may request:

• Your order number
• The full name and email address used at checkout
• A clear explanation of the issue
• Photographs or video of the shipping box or mailer
• Photographs of the shipping label
• Photographs of the merchandise and any damage
• Photographs of all products received
• Any carrier notice or delivery documentation

Please keep the product, packaging, shipping label, and packing materials until FLAMO confirms that they are no longer needed.

Failure to provide reasonably available information may delay the investigation.

FLAMO will not require documentation that is impossible to provide or deny a legally valid remedy solely because a particular photograph is unavailable.

23. Replacement Shipments

An approved replacement is subject to current inventory, material, production, and fulfillment availability.

A replacement product may require additional processing or production time and is not automatically eligible for expedited fulfillment.

Replacement products may be shipped with signature confirmation, insurance, address verification, or another delivery safeguard.

If an identical replacement is unavailable, FLAMO may offer an alternative product, store credit, refund, or another appropriate resolution under the FLAMO Refund Policy and applicable law.

A customer is not required to accept a materially different replacement instead of a monetary refund when applicable law requires a refund.

24. International Shipping

International delivery estimates may be longer because of customs processing, local carrier handling, import requirements, and destination-country procedures.

Unless checkout expressly states otherwise, the recipient is responsible for:

• Import duties
• Customs charges
• Value-added taxes
• Brokerage fees
• Local carrier fees
• Information or identification required for customs clearance

FLAMO does not control customs inspections, government restrictions, customs holds, import decisions, or local carrier procedures.

If an international package is returned because the customer refused delivery, did not pay required import charges, failed to complete customs procedures, failed to provide required information, or provided an undeliverable address, the resolution will be determined under the FLAMO Refund Policy and applicable law.

International customers may have mandatory consumer rights that apply in addition to this policy. Nothing in this policy limits a right that cannot legally be waived.

25. Risk of Loss

Risk of loss and title to merchandise will transfer as determined by applicable law and the terms of the shipping service used.

Nothing in this policy is intended to transfer risk to the customer earlier than permitted by law or eliminate a remedy FLAMO is legally required to provide.

Customers remain responsible for delivery problems caused by an incorrect address, refusal of delivery, failure to retrieve an available package, unpaid customs charges, or another action within the customer’s reasonable control.

26. Shipping Charges

Shipping charges are calculated according to the products, package weight, destination, carrier, and service selected at checkout.

Shipping charges are generally nonrefundable after the shipping service has been used. Exceptions may apply when:

• FLAMO cancels the order before shipment
• An incorrect shipping charge was collected
• A guaranteed carrier service qualifies for a refund
• Applicable law requires reimbursement
• FLAMO approves another resolution

Refunding a product does not automatically require the refund of completed shipping services unless required by law or stated in the FLAMO Refund Policy.

27. Social Media and Support Channels

Social media comments, direct messages, tags, mentions, replies, and Discord messages are not official order-support channels and may not be monitored for shipping or order requests.

The following matters must be submitted through FLAMO Customer Care or the applicable support email:

• Address-change requests
• Order-change or cancellation requests
• Damaged-order reports
• Missing-product reports
• Lost-package claims
• Delivered-but-not-received reports
• Pre-order concerns
• Refund, replacement, or reshipment requests

Posting a public comment or sending a social media message does not create an official claim, preserve a carrier deadline, change an order, or guarantee that FLAMO has received the request.

28. Duplicate Claims and Reimbursements

Customers must disclose any carrier reimbursement, shipping-insurance payment, chargeback credit, payment dispute credit, bank reimbursement, platform reimbursement, or other compensation received for the same order or shipment.

A customer may not knowingly obtain duplicate reimbursement for the same loss.

Where permitted by law, FLAMO may deduct, offset, decline, or recover amounts that have already been reimbursed through another source.

Nothing in this section prevents a customer from submitting a truthful, good-faith claim or exercising a lawful right to dispute an unauthorized or incorrect charge.

29. Events Outside Our Reasonable Control

FLAMO will not be responsible for delay or failure caused by events outside our reasonable control, including:

• Severe weather
• Natural disasters
• Fire or flood
• Public health emergencies
• War or civil unrest
• Labor disruption
• Utility or internet failure
• Cyberattacks
• Government or customs action
• Supply shortages
• Manufacturing interruptions
• Carrier disruptions

FLAMO will make reasonable efforts to communicate material delays and determine an appropriate resolution.

This section does not eliminate any delay notice, cancellation, refund, withdrawal, or other consumer right required by applicable law.

30. False Claims and Shipping Fraud

FLAMO reviews shipping claims carefully to protect our customers, our team, and our small business.

You may not knowingly submit:

• False or materially misleading shipping claims
• Fabricated or altered delivery information
• Edited screenshots presented as authentic carrier records
• AI-generated or fabricated photographs presented as genuine evidence
• False claims that a delivered product was missing or damaged
• Claims involving merchandise that was substituted, altered, or intentionally damaged
• Duplicate claims submitted to FLAMO, a carrier, an insurer, a payment provider, or another platform without disclosure

Suspected fraud may result in denial of the claim, cancellation of pending orders, restriction of future purchases, preservation of relevant records, or truthful reporting to payment providers, carriers, insurers, platforms, or authorities where permitted by law.

Nothing in this section prevents a customer from submitting a truthful claim or exercising a lawful, good-faith right to dispute an unauthorized or incorrect charge.

31. Shipping Support

For assistance with processing, tracking, pre-orders, or delivery concerns, use the appropriate FLAMO support channel:

Order Support: orders@flamo.us

Pre-Order Support: preorder@flamo.us

Customer Care: Submit a request through FLAMO Customer Care

For the fastest review, include:

• Your order number
• Your full name
• The email address used at checkout
• Your tracking number when available
• A clear explanation of the issue
• Any reasonably available photographs or documentation

Customer Care requests are generally reviewed within 3–5 business days.

This response estimate does not extend a carrier claim deadline, payment dispute deadline, legal deadline, or statutory cancellation period.

32. Policy Agreement

By placing an order with FLAMO, you acknowledge this Shipping & Processing Policy, the FLAMO Terms of Service, the FLAMO Refund Policy, and any product-specific terms displayed before checkout.

Nothing in this policy limits any right or remedy that cannot legally be waived.

33. Policy Updates

FLAMO may update this Shipping & Processing Policy to reflect changes to our fulfillment schedule, carriers, products, operations, services, or legal obligations.

The current version will be posted with an updated “Last Updated” date.

Where required by law, additional notice will be provided before a material change takes effect.

Policy changes apply prospectively. The shipping terms and product-specific disclosures presented when an order was submitted will generally govern that order unless applicable law requires otherwise.