Pre-Order Status
We truly value your support and want to keep you informed as clearly as possible. Below is the most current update regarding incoming inventory, shipping timelines, and each pre-order window.
03.13 drop only
Our first pre-order drop is currently experiencing a small delay. The hats below are no longer in production. They are either already on the way to us now or shipping to us this week.
We are expecting to begin shipping this week for the first drop. Our later drops are still considered on schedule.
Your order is locked in. We know waiting is never easy, and we truly want you to know how much we value your patience, your trust, and your support of our brand.
Once your order ships, delivery may take approximately 3–5 business days depending on your location.
We do not ship separately. Orders ship only once all items in your order are in stock.
If you need separate shipping, please send us a DM. We can review special requests, but additional shipping charges would apply.
03.13 Drop
This is the only drop currently affected by the delay. The affected hats are no longer in production and are either on the way to us now or shipping to us this week.
03.27 Drop
This pre-order window remains on schedule and is still within its original shipping timeline.
04.17 Drop
This upcoming drop is currently on schedule. We are incredibly grateful for the support surrounding this release.
Additional Information
View More Order Details
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The current delay applies only to the 03.13 pre-order window.
Our 03.27 and 04.17 drops are still considered on schedule at this time.
We are working to begin shipping the first affected drop this week.
Let customers speak for us
This Pumpkin Head hat from The Nightmare Before Christmas is amazing! Super colorful, high-quality, and full of character. I’m an adult, and I wear the kid’s size hat—it fits perfectly! Perfect for standing out in the park or adding a playful, spooky touch to any outfit. A must-have for Jack Skellington fans
This Buzz Lightyear hat is amazing! Super colorful and high-quality. If you have a smaller head, you can rock a kid’s hat too it’s perfect for standing out in the park and adding a fun, playful vibe to any outfit. To infinity and beyond!
I absolutely love this Lightning McQueen ‘Ka‑chow!’ hat! The quality is excellent the stitching and materials feel durable, and it holds up really well even with regular wear. The design is fun and vibrant, perfectly capturing Lightning McQueen’s energy and charm. It’s a must have for any Cars fan, and it adds a playful touch to any outfit. Ka‑chow!
Bought my husband and son matching ones and they are so cool and amazing quality!
My son is autistic and lit up when he saw his new hat he’s not very fond of them but he didn’t want to take this one off!!! Can’t wait for the buzz light year drop it’shis favorite movie right now
The quality and the details in this hat ! I absolutely love it !
My absolute favorite hat ! The quality in the materials, the designs and the details
My husband loves it!he can’t wait to wear it in the parks soon!
The hat is so cool! The embroidery on it is amazing!!
So amazing! The detail to this hat is so beautiful
Had to do a a whole review on IGI love this had and can’t wait to order more IG: JAR.JAR.FETT
CUSTOMER CARE HUB
Can’t find your issue? No worries! Email us anytime at help@flamo.us and we’ll get you sorted.
Our Commitment
Most requests take 2–3 days. We work hard to keep things moving fast.
5-STAR SUPPORT
Our team is known for great customer service and fast, friendly responses.
FIND REQUEST
Browse below to see options or submit your own request.
ADDRESS CHANGE REQUEST
Need to update your shipping information? Our address change requests are handled personally to ensure your items reach you safely. Timing is important for pre-orders and in-stock items to avoid delays.
ORDER INFORMATION REQUEST
If you need updates about your order, tracking details, or verification of purchased items, this is the right place. Each inquiry is reviewed carefully and personally by our team.
DAMAGED / MISSING PACKAGES
If your order arrives damaged or is missing items, submit a claim within 24 hours. Include photos for damaged items. Every claim is treated personally to ensure proper resolution.
RETURNS / EXCHANGES
All sales are final, but we review requests on a case-by-case basis. Restocking fees and shipping costs may apply if approved. Every request is handled thoughtfully and with care.
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