Promotions & Offers Policy

Promotions & Offers Policy

Last Updated: January 3, 2026

FLAMO discount codes, promotions, store credits, automatic offers, and special offers are provided in good faith and may be subject to eligibility rules, exclusions, limits, expiration dates, and usage restrictions.

Please review this policy before using any discount code, offer, promotion, or store credit at checkout. By placing an order with FLAMO or using a discount or promotion, you acknowledge and agree to the terms below.

Important Summary

  • Discounts must be applied before checkout is completed.
  • We cannot guarantee retroactive discounts after an order is placed.
  • Discounts cannot be stacked, bundled, overlapped, or combined unless clearly stated by FLAMO.
  • Some items, drops, bundles, pre-orders, and sale items may be excluded.
  • Some discounts may be limited to one use per customer, email, household, order, or promotional period.
  • Misuse or abuse of discount codes may result in order cancellation or account restrictions.

Discount Eligibility

Discount codes and promotional offers may only apply to eligible items. Eligibility may vary by product, collection, release, drop, order type, customer, or promotional period.

Unless clearly stated by FLAMO, discounts may not apply to every item in the store.

Discount Exclusions

Discount exclusions may include, but are not limited to:

  • Pre-order items
  • Limited drops
  • New releases
  • Final sale items
  • Sale items
  • Bundles
  • Special promotions
  • Collaborations
  • Custom or personalized items
  • Items already marked down
  • Items with automatic discounts already applied
  • Shipping costs, taxes, duties, customs fees, or carrier fees
  • Any product, collection, release, or offer marked as excluded by FLAMO

No Stacking, Bundling or Overlapping Discounts

Discounts cannot be stacked, bundled, overlapped, or combined with other discount codes, automatic discounts, sale pricing, bundle pricing, special promotions, free shipping offers, store credits, limited release pricing, or any other offer unless FLAMO clearly states otherwise.

If more than one discount or promotion appears available, FLAMO reserves the right to honor only one discount or the discount that was intended for the order.

If a checkout, technical, platform, or discount error allows multiple discounts to apply in a way that was not intended, FLAMO reserves the right to cancel the order, adjust the order, remove the discount, or refuse fulfillment before shipment.

No Retroactive Discounts

Discount codes must be entered and successfully applied before checkout is completed.

If an order is placed without the discount code, FLAMO is not required to apply the discount afterward, issue a refund for the difference, or adjust the order total.

Customers are responsible for reviewing their cart, discount box, shipping information, and final order total before completing checkout.

Discount Usage Limits

Some discounts may be limited to one use per customer, one use per email, one use per household, one use per order, or one use within a specific promotional period.

Creating multiple accounts, using multiple emails, placing duplicate orders, or attempting to bypass discount limits may be treated as misuse of the offer.

Discount codes may expire, be deactivated, reach their usage limit, or become unavailable at any time without prior notice.

Code Errors or Ineligible Carts

If a discount code does not apply, it may be because the code was entered incorrectly, the code has expired, the item is excluded, another discount is already active, the offer has reached its usage limit, or the cart does not meet the terms of the offer.

Before reaching out, please check the spelling, eligibility, expiration terms, and whether another discount is already being applied.

Discount Misuse, Fraud Risk & Store Protection

FLAMO discount codes and promotions are intended for real customers using offers fairly and in good faith.

Any attempt to manipulate, duplicate, resell, exploit, automate, bypass, or misuse a discount code, promotion, store credit, checkout feature, account feature, or offer is strictly prohibited.

This includes, but is not limited to, behavior that triggers fraud risk, chargeback risk, payment risk, suspicious checkout activity, account abuse, duplicate account activity, false information, code sharing abuse, or any activity intended to unfairly obtain discounts, products, refunds, credits, or benefits.

Violations may result in order cancellation, discount removal, denied requests, account restrictions, refusal of service, cancellation of active or future orders, payment-provider reporting, platform reporting, and permanent restriction from future purchases where applicable.

FLAMO reserves the right to refuse, cancel, modify, or restrict any order, discount use, account activity, or customer activity that appears abusive, fraudulent, excessive, suspicious, or outside the intended terms of the offer.

FLAMO’s Right to Review

FLAMO may review, modify, pause, cancel, or remove any discount offer at any time. We may also correct pricing, checkout, discount, or technical errors when needed.

If a discount is used in a way that does not match the intended offer, FLAMO reserves the right to adjust or cancel the order before fulfillment.

Need Help?

If your discount code does not work, please confirm that the code was typed correctly, the item is eligible, no other offer is active, and the code was entered before checkout was completed.

If you still need help, submit your request through our Customer Care Center with your email, cart screenshot, and the discount code you attempted to use.

Policy Agreement

By using a FLAMO discount code, participating in a promotion, using store credit, or completing checkout, you acknowledge and agree to this Promotions & Offers Policy.

FLAMO reserves the right to update, modify, clarify, or change this policy at any time without prior notice. The version posted on our website is the current version.
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