Full Transparency, Always
Preorder Details
Preorder FAQ
This item is not currently in our warehouse. Preordering allows you to secure yours ahead of the official restock, so you do not have to worry about launch day sellouts.
Preorders will begin shipping June 10th.
You will receive an order confirmation after checkout and tracking information once your order ships.
Yes. Once inventory arrives, orders will be fulfilled as quickly as possible.
You do not need to check in, but if there are any important updates, we will notify you by email.
For the fastest updates, join our Discord: Join Discord
Because we are a small business and preorder inventory is reserved especially for each customer, cancellations and changes are not guaranteed.
If you need help, please contact our team with your order number and we will review your request case by case.
We truly appreciate your patience while we wait for inventory to arrive and prepare your order with care.
Orders that include both preorder and in-stock items will ship together once all items are available, unless otherwise stated on the product page.
If you want your in-stock items to arrive sooner, please place a separate order for those items.
LET'S CONNECT
Got questions about your order?
Visit our Customer Care Center under the Support tab (link below).
We’re always here to help
THANK YOU
We’re a small, family-run brand and are grateful for your support. Orders are being carefully prepared with love, and we appreciate your patience. We’ll keep this page updated as timelines progress.
FAQ
How can I change my shipping address?
Please visit our Support tab and head to the Customer Care Center to submit an address change request form.
Once submitted, allow us some time to review and process your request — we’ll get back to you as soon as possible.
Important:
- If your order has already been processed or shipped, we may not be able to update the address in time.
- We strongly recommend sending us a message through our website chat after submitting your request to ensure we see it as quickly as possible.
If you have already received a tracking number, the order has shipped and changes can no longer be made.
At that point:
- You will be responsible for any reshipment fees
- We are not liable for incorrect addresses submitted at checkout
- No refunds will be issued for address errors
For further assistance after shipment, please contact your local carrier directly.
We’re always here to help — just meet us halfway by reaching out as soon as possible.
Why can’t I place an order?
Our site is currently closed and does not allow purchases unless a drop or pre-order is live.
This is intentional.
We operate on a limited release model, meaning we only open the store during scheduled drops or while pre-orders are active. When there is no active release, checkout is disabled as we focus on production, restocking, and fulfilling existing orders.
Because our pieces are made in limited quantities, items sell out quickly — and restocking takes time as everything is produced with care from scratch.
When will my order be ready?
If your item is in stock, it typically ships within 7–10 days. We ship every Tuesday, and the cutoff for orders is Sunday at midnight. For pre-order items, shipping depends on the date announced for each drop, usually 2–4 weeks after the pre-order opens. For example, our pre-order held on 03/13 will ship by 04/15. Stay updated by following us on social media for announcements and shipping updates.
When will I get my order?
All pre-order items are made just for you. Orders placed during a pre-order window are expected to ship within 20–45 days.
Because we produce everything from scratch with intention, this timeframe allows us to complete production, quality check, and prepare your order for shipment.
Order types explained:
Pre-order items:
These are not in stock at the time of purchase. They are currently in production and will ship within the stated 20–45 day window.
In-stock items:
These are already available and are typically processed and shipped within a few business days.
Mixed orders (in-stock + pre-order):
If your order includes both, your entire order will ship together once the pre-order item is ready.
(We do not split shipments.)
Important:
Once your order ships, you’ll receive a tracking number via email.
We appreciate your patience — every piece is worth the wait.
How can I track my order?
You can track your order by logging into your account, where you can view your order status and shipping updates. If you don’t see your order, go to our Support tab and submit your order information. We’ll review it and get back to you as soon as possible.
What is the return policy?
All sales are final.
Each piece is made with intention and produced in limited quantities, which means we do not offer standard returns or exchanges.
That said — we’re human, just like you. If something truly isn’t right, reach out to us and we’ll review your situation case by case. While we can’t guarantee a resolution, we’ll always do our best to meet you with understanding.
A quick note before purchasing:
If you have an upcoming Disney trip or event, we recommend placing your order well in advance. Our production and shipping timelines can vary, and we’d hate for timing to take away from your experience.
FLAMO is a small, family-owned business. Every order supports real people, real dreams, and a growing community built on love and intention.
Even if your piece doesn’t arrive in time for your trip — it was never meant to be just for the parks.
It’s for your everyday. Your story. Your familia.
If you feel we’re not aligned for what you need right now, that’s okay too. You can always reach out to us via email and we’ll talk it through — no pressure, just real communication.
But if you do choose to support us… just know it truly means everything!
Can I cancel my order?
Once an order is placed, we can’t guarantee changes or cancellations due to how we process shipping. If you need help, contact us as soon as possible through our website chat.
Are any purchases final sale?
Because each piece is made to order, all sales are final. Please take a moment to review our policy before purchasing.
What do I do if my order is missing, damaged, or lost?
If there’s an issue with your order, please head to our Support tab and visit the Customer Care Center. You’ll find dedicated forms for missing items, damaged products, and lost packages.
Submit the form that best matches your situation and allow us some time to review your request — we’ll get back to you as soon as possible.
Important:
- Please include clear photos whenever possible to help us process your claim faster
- For missing items, photos of the packaging are required — carriers (like USPS) often request this for verification
- For lost packages, you must also submit a Missing Mail request with the carrier
We’re here to help and will always do our best to take care of our familia!
Do you ship internationally?
Currently, we only ship within the U.S.
Don't see your question?
Shoot us an email or message us in chat — we’ll get back to you soon!